Bonnie Miller Email and Phone Number

Training & Organizational Development & Communications

Provided consulting and training services for corporate, government, and non-profit clients within the tri-state region* Designed and delivered interpersonal skills training including diversity, teambuilding, leadership, listening, behavioralstyles, attitudes, and customer service to more than 1000 participants* Facilitated organizational development processes involving strategic planning, collaboration, board development andcommunity building. Provided performance coaching* Consulted and developed statewide public forums on public policy issues such as transportation and health withindividual audiences exceeding 300* Served on committees and stakeholder boards such as the Governor’s Healthy Delaware 2010, Fetal and InfantMortality Review (FIMR)Board, Wilmington Healthy Start and the National Standards on Culturally andLinguistically Appropriate Services (CLAS)* Served as moderator/recorder/observer for focus group meetings and research projects, resulting in comprehensiveplans and public policy changes in transportation, the arts, public health and cultural competency* Facilitated distance learning presentations/facilitation via webcast, video, and CD ROM for the University ofDelaware’s Rural Nursing Program. Specialized in cultural competence in health care.

Manager of Training and Organization Development for Events & Transportation. Design, develop and deliver training programs that align with organizational goals and objectives. Also create employee development programs that help staff determine individual career goals, and management & leadership development programs. Implement OD processes such as strategic planning facilitation, assessments, surveys and focus groups. Programs include:* New hire on-boarding* Coaching & Mentoring* Customer Service & Communications* Customized Training* Employee Recognition* Leadership and Management Development* Meeting Facilitation* Project Management* Strategic Planning* Performance Management

Planned, coordinated, developed and delivered education and training to meet the needs of all Department of Labor staff.Managed the training and organizational development function for a state organization with approximately 500 staff Analyzed training surveys and needs assessments; synthesized learning outcomes Recommended solutions to drive high performance including outside vendor and consultant training* Designed, developed, and delivered interpersonal skills training including: supervisor development, leadership, DISCbehavioral styles, diversity and cultural competence, appreciative inquiry, competency-based interviewing, performance planning and review, and other human resources focused and leadership developmental training* Facilitated internal strategic planning sessions and focus group processes* Led bi-monthly New Employee Orientation Program* Managed the communication, delivery, evaluation, and continuous improvement of departmental competencies andprograms* Master trainer in DiSC Behavioral Styles - delivering monthly training for the Statewide Training Unit, professionalorganizations and other state agencies upon request* Implemented and facilitated Supervisor/Leadership Development for all current and new supervisors/managers* Chaired and participated on various functional and quality-based committees* Writes monthly newsletter for department-wide distribution* Provided training and consulting support to internal business units and other state agencies - designs strategic conversations with multiple audiences

Designed, delivered and coordinated education and training to meet organizational needs and consulted with individual units tocustomize training and facilitate strategic conversations* Designed and delivered interpersonal skills training to more than 1000 employees (clinical and non-clinical) including:management development, teambuilding, customer service, DISC behavioral styles, attitudes, diversity, and regulatorymeasures such as OSHA, JCAHO, HIPAA* Implemented a Leadership Program required for promotional consideration* Supported and managed a Learning Management System (LMS) for mandatory training to ensure staff competenciesand regulatory compliance.* Served on various committees including Safety, JCAHO, and HIPAA to meet required compliance and certificationand collaborated with Nurse and Patient Educators to assess needs and developed new training and orientationprograms for new nurses* Facilitated and implemented “Fast-Track” team meetings (cross-functional and cross-departmental) to achieveimproved service and delivery* Served as a liaison to community organizations and coordinated collaborative education projects