Brittany M. Email & Phone Number

Asheville, Nc, Us

In my role at Capsule Pharmacy, I have developed expertise in customer service and pharmacy operations over nearly five years. As a Customer Service Lead, I manage escalated inquiries and respond to negative reviews, ensuring that customer concerns are addressed promptly and effectively. I take ownership of complex issues, guiding them from initial contact through resolution while maintaining a high standard of service.Additionally, I assist with payment processing and coordinate follow-ups for inquiries from customers, healthcare providers, and insurance companies. My involvement in a pilot program for our doctor team has enhanced my understanding of cross-functional collaboration. I also play a key role in training and coaching fellow associates on workflows and customer service skills, striving to create an environment that fosters learning and professional growth.

New York City Metropolitan Area

Trifecta Med Spa, situated in New York City, stands as a top-tier cosmetic medical center, offering high-quality aesthetic procedures. The position entailed supervising administrative responsibilities like handling emails & phone calls, warmly welcoming patients, managing appointment scheduling, procuring medical supplies, and setting up treatment rooms for medical procedures. Moreover, the role involved efficiently organizing the schedules of various practitioners, including the medical director, and providing comprehensive office support.

Greater New York City Area

Rejuvenation NYC is a reputable medical spa specializing in injectables and various medical aesthetic treatments. Within my role, I was responsible for overseeing opening and closing procedures, facilitating appointment scheduling for patients, addressing inquiries regarding pre and post-care procedures, coordinating prescription requests, aiding in paperwork completion, and handling payment processing. Additionally, I meticulously prepared treatment rooms for medical procedures and maintained close collaboration with practitioners to deliver exceptional customer service to our valued patients.

New York, New York

As a prominent diamond manufacturer, SES Creations is dedicated to creating exquisite custom fine jewelry and engagement rings. Within my role as a customer service specialist, I focused on assisting clients with the sales and production processes of diamond engagement rings. My duties centered around supporting retailers in fulfilling their orders, addressing inquiries and concerns related to merchandise, and providing extensive customer support throughout the entire production journey.