Charles W. Miller Email & Phone Number

Milton, Queensland, Au

Milton, Queensland, Au

Burlington, On - Ontario, Ca

Fredericton, New Brunswick, Ca

Mississauga, Ontario, Ca

Sensors & Software Inc.'s Founder & CEO personally approached me for the extra company Presidential accountability where I was dually tasked with (1) restoring its culture from employee distrust and apathy to one of shared purpose and vision and (2) leading, motivating, and inspiring as many as 65 direct and indirect reports. KEY CONTRIBUTIONS WHERE I:► transformed staff attitude from a hierarchy, top-down structure to a networking environment where (1) the right decisions to accelerate business can now be made more quickly, (2) process changes positively affect multiple groups instead of restricting this activity to a silo-type format, and (3) a broader focus is now placed on customer relationship-building, loyalty, and retention. ALL OF THIS TOOK PLACE IN ONLY 6 MONTHS.► flattened the organization so that all employees now possess a broader understanding of company activity while laying the foundation for cross-training opportunities and heightened employee satisfaction. ► altered our short- and long-range planning mindset from "goals" to "commitments" so that employees are now equipped with well-thought-out and clear accountability standards; as a result, I have played an active role in fortifying customer loyalty.

Mississauga, Ontario, Ca

Originally recruited as V.P. of Corporate Services, I was migrated into the newly-created Chief Operating Officer role to (1) take the weight off of the President's roster of duties and (2) infuse new vision into the long-standing GPR (Ground-Penetrating Radar) sector. My portfolio consisted of overseeing Accounting, IT (Information Technology), IM (Information Management), Administration, Outside Contractor Hiring, Property Management, Payroll, and HR (Human Resources). KEY CONTRIBUTION WHERE I:► led the integration of NetSuite - a fairly-robust ERP system that contains enhanced general, financial, and KPI (Key Performance Indicators) reporting, predictive analytics, production and planning modules, costing, and ROI capabilities. As a result, staff can now better tap into real-time dashboard information so they can more easily make key forecasting decisions.

Initially brought on as V.P. of Operations, I was promoted after only 6 months to man the helm of a turnaround that had experienced profit-draining activity. KEY CONTRIBUTIONS WHERE I:► reversed a $2 MM loss into $1 MM of profitable activity after only 10 months.► renegotiated 3 of our 4 national brand contracts to capture as much as 100% in cost savings.► slashed DSO (Days Sales Outstanding) from 110 to only 47 days.► consolidated and centralized 3 locations (Seattle, New Jersey, and the Greater Toronto Area) into just 1 entity to drastically lower operating costs as much as 50%.

Laguna Hills, California, Us

CFA's Managing Partner of Canada personally solicited me to provide high-level leadership to dozens of middle-market business owners during major business transactions and restructuring. As first point of contact, I advocated on their behalf in divestiture, merger, acquisition, and/or recapitalization scenarios.

After 1 year as COO, I was promoted to CEO to guide a major organizational restructuring for this private equity firm with visibility throughout Canada and Latin America. In addition, I was tasked with aligning 9 independent companies underneath 1 strategic and well-defined vision. KEY CONTRIBUTIONS WHERE I:► championed a more robust leadership model and multi-pronged enhancement strategy within the above-mentioned network of companies where I overhauled business plans, values, and long-term goals to streamline offerings. As a result, I effected a 45% improvement in bottom-line profitability and boosted revenues 20% through market expansion and restructuring tactics.► mentored all company Presidents and CEOs through this transition where I oversaw P&L (profit & loss) activity of each business. As a result, I: … established 9 separate Boards of Directors to reflect each entity's uniqueness and brand offerings. … converted annual budgets to rolling profit plans to better adjust in the face of peaks, valleys, and volatile business activity.

Ca

I was recruited to steer operational and financial direction of this newly-launched Canadian-based enterprise. KEY CONTRIBUTIONS WHERE I:► conceptualized and drove an aggressive growth strategy which vaulted sales 1,000% over a 5-year span.► led the acquisition of a competitor where I orchestrated the sourcing, evaluation, purchase agreement, and successful transition of resources. As a result, I positioned this competitor (newly-absorbed into the organization) as THE company to transact business with, just east of Toronto, to grow revenues as much as 25%.► cultivated the improvement of client services by adopting more sophisticated analytics, new technology creation, modified products, best practice development, aggressive pricing strategies, and critical contract wins. As a result, I played a major role in branding RecoverCorp. Inc. as a leader in debt portfolio acquisition.► was featured in Profit Magazine's "Fastest-Growing Companies in Canada" list for 4 years in a row, having earned recognition for RecoverCorp Inc.'s tremendous growth and peak productivity.

Toronto, Ontario, Ca