Edwin Miller Email and Phone Number

Adjunct Instructor within the Department of Computing, Mathematics, and Physics

Responsible for the Document Processing Solutions IT operations spanning three offices and over 60 employees.Work closely with enterprise business units to ensure projects are on track, on budget and defect-free.Lead all IT operations teams with escalations and issue resolution.Provide 24x7 application support for critical enterprise platforms.Provide guidance to people leaders within the organization while mentoring leads and senior developers within the department.Built high-performing engineering teams with product-focus mentality that delivers scalable solutions for our enterprise customers.HM Health Solutions dba enGen, a Highmark Health company

Managed developers and production support teams to accomplish project and infrastructure enhancements.Guided testing team for best practices and process improvement included automated testing goals. Created career development plans for the team as well as tracked goals and performance. Responsible for all production related issues and ensured SLAs were met daily. Recently tasked to be a Product Owner for DPS Batch Communications Product.Champion for quality from a software development standpoint introducing processes to lower defects by 83% from 2019, 60% defect reduction for 2020.2019 & 2020 High Performer as Team Manager4.45 Engagement Mean – 2019 Gallup Survey4.41 Engagement Mean – 2020 Gallup SurveyPlatform Integration - Document Processing SolutionsBatch Communication Product OwnerDevelopment/Production Support Team ManagerA Highmark Health company.

Senior developer supporting all transactional print and mail within the Document Processing Solutions department. Lead efforts to modernize legacy systems while increasing efficiencies for operations. Mentored associate developers and found ways to automate tasks for continuous improvement. Python, Oracle, Sefas Open Print

PHP, MySQL, Wordpress, jQuery

Developed home-grown software to introduce automation and efficiency. Contributed code to vendor electronic medical record system.Acted as system administrator to company claims processing software. Developed an alert system to notify senior management of critical issues.PHP, VB.net, SQL Server 200x, db2, AIX, COBOL, Sharepoint, jQuery

Facilitated internal and external development projects including executive events, payment gateways, and proprietary business software. Developed internal tools to automate manual work. PHP, ASP, Javascript/JQuery, SQL Server 2005

Lead developer on all inbound and outbound call center operations. Developed Perl framework to accept data feeds from partners so that 5 different call centers around the world solicit Educational offers.Responsible for revenue reporting and quality assurance monitoring through third party API. Provided support for over 200 remote employees.Perl, Javascript, PostgreSQL

VOIP telephony solutions provider.We specialize in web application integration with VOIP telephony systems, management of public notification systems and alert systems.PHP, MySQL

Maintained company website, Sharepoint intranet, and Asterisk PBX. Developed internal applications in VB and PHP to automate tasks for Accounting and Operations. Provided technical assistance to over 500 employees.PHP, MySQL, VBA

Assisted with data mining projects to aid with financial projections. Wrote and maintained site engines that contributed to infrastructure frameworks to dynamically build and deploy web sites.Perl, Javascript, Sybase

Developed reports based off Symitar programming language.Designed and coded parts of Home Banking product and internal applications.C# .NET, SQL Server 2005