* Manage entire project implementation process for the division including team construction, creation of detailed project plans, and day-to-day project activities.* Maintain consistent communications with senior management at both the division and enterprise level on all project activities and statuses.* Represent the division in the enterprise Portfolio Management Office to insure all project activities adhere to company guidelines regarding required artifacts, reporting and use of approved project management tools.* Participate in regularly scheduled PMO Community of Practice meetings to stay abreast of industry standards, company developments and updated project management processes.* Assisted with the implementation of the Workfront project management tool that was adopted for use in the seasonal Marketing projects including campaigns, trade shows, and collateral creation to promote and increase clientele customer base.* Participate in weekly user story refinement sessions to insure high priority requirements are being developed timely for seasonal readiness for the division.* Manage both enterprise level projects as well as those specifically designed for and originating in the tax division of the bank.

* Manage projects for internal departmental initiatives including systems implementations and enhancements impacting Client Operations Operational Support and Global Care* Define, document and manage change to Client Operations policies, process, and standards including interaction with company departments including Legal, Finance (Billing), Marketing * Manage the overall project requirements process, including documentation and coordination with Learning and Development for training, close-out activities and, if necessary, lessons learned.* Program Manager for Global Customer Care supporting Operations on company wide initiatives, such as the launch of the Vonage International effort, increasing the company's international presence in an additional 14 countries which contributed to a measurable increase in overall company revenue.* Serve as UAT lead to oversee the creation of test cases, and identification of user scenarios for the development team prior to initiative launches.* Based on input and conversations with the user community (agents, operational management) make suggestions and document process improvements.* Define and implement operational initiatives, including system implementations, operational readiness campaigns and process change management* Support day to day or RTB efforts supporting Operations and Care agents via creation and management of JIRA requests.* Ensure the both internal (IKB) and external (EKB) content is current and meets the needs of agents and external customers through consultations with Legal and other departments.* Manage consistent and clear project communication at all levels including inter-team, intra-team as well as Executive Leadership levels greatly reducing the need for dedicated resources to multiple meetings.

* Member of the Business Services division of Vonage Business, a major provider of cloud based communication services for a broad range of companies. * Requirements Manager/Sr. Business Analyst with the responsibility and ownership of documenting business requirements and securing business approval for enhancements on both existing systems, including operational support, as well as the creation of new functionality such as customer order portals for major business clients. Projects have included efforts within Service Delivery, Sales, Marketing, Finance as well as IT. * Ensure that change management procedures are followed for any requested or required updates to approved documents. * Lead business analyst for the documentation of all requirements for the creation of the new Vonage intranet, including working with cross functional teams from each impacted department within the Vonage enterprise. * For several efforts, serve in the vendor management capacity for the department by assisting procurement with the coordination of the RFI process for the selection of vendors as implementation partners as well as software providers. Responsible for creating the requirement documentation provided to prospective vendors. * On select assignments, serve in project manager capacity for a variety of internal and external impacting projects, including maintenance of project communications, creation of status reports, facilitator of status meetings for management as well as ensuring responsibilities of other project roles are completed in a timely manner. * As required, serve in the dual role of Project Manager and Senior Business Analyst on some efforts for a wide spectrum of projects including internal efforts as well as external or client facing engagements. * Mentor to junior personnel and analysts to assist in their development including the review of documentation to ensure both company and industry standards are followed.

* Marketing and sales of independent consulting business for contractor placement. * Independent contractor providing services throughout the software development life cycle with a specialty in business analysis and project management. * Utilization of online courses in preparation for industry project management/business analysis certification. * Maintenance of PMI membership and association with local chapters to stay abreast of current trends.

* Manage requirements gathering process for enterprise website (att.com) which includes enhancements to improve the customer experience by thoroughly comparing API features and component interactions. * Agile team member with responsibility for documentation and ownership of business requirements by compiling user stories along with associated acceptance criteria and managing the product backlog. * Participate in Agile ceremonies including daily stand-ups to discuss status and plans for the day as well as daily team working sessions. * Owner of business requirements processes for projects using the traditional waterfall method. *Requirements documented by the scheduling and facilitation of requirement sessions with key stakeholders and end users and securing all approvals.

* Manage requirements gathering process for enterprise website (att.com) which includes enhancements to improve the customer experience by thoroughly comparing API features and component interactions. * Agile team member with responsibility for documentation and ownership of business requirements by compiling user stories along with associated acceptance criteria and managing the product backlog. * Participate in Agile ceremonies including daily stand-ups to discuss status and plans for the day as well as daily team working sessions. * Owner of business requirements processes for projects using the traditional waterfall method. *Requirements documented by the scheduling and facilitation of requirement sessions with key stakeholders and end users and securing all approvals.

* Coordinator for project related activities including project kick off and working closely with team members (including developers, analysts, and program managers) to schedule and facilitate calls. * Mentor business analysts as new analysts are onboarded including ensuring that all are trained in the internal processes for requirement documentation, reviewing completed and in process documentation for accuracy and attending analysts scheduled requirements calls. * Requirements manager for projects enhancing applications supporting at&t mobility stores used by representatives to support customers through activities including wireless activations, and purchases. * Manage requirement process for retail mobile applications to include documentation of impact on consumer services and products available through interaction with the Sales OMS (Order Management System) * Business requirements owner for the introduction of new products and services, such as Uverse that entails the creation of detailed business requirements documents outlining the scope and purpose of the project, and orchestrating approval of all requirement artifacts, as well as maintaining change control. * Increased percentage of successful projects by conducting reviews of the requirements artifacts with the business as well as overall project team, developers, testers, and application owners