Responsible for the overall daily operations, planning, organizing, and execution of all systems and security. Responsible to meet customer requirements, as well as HIPAA requirements, as the support and maintenance of existing applications and development of new technical solutions.Technical liaison between field offices and corporate, supporting projects, upgrades, and user and system issues.Perform project management duties, such as financial budgets and project schedules, while continuously provide project staff with deliverable development support.Manage corporate IT support and project support personnel.Design, test and deploy hardware, connectivity, and interface solutions for various systems.Gather requirements and develop ad-hoc reports using SQL Server and IBM Cognos.Perform data analysis utilizing reporting tools.Administrate company-wide system access by creating a standardized procedure and access request forms.Conduct regular company-wide system security risk assessments.Work closely with senior level management to determine nature of assimilation problems and develop detailed action plans and recommendations.Develop and execute test scripts for multiple phases including SIT, UAT and Regression testing for system functionality and quality assurance. Develop extensive training documentation and perform end-user training.Analyze, research, and solve product issues escalated from users. Prioritize and analyze defects and product enhancement requests.

Perform project management duties, such as financial budgets and project schedules, while continuously providing project staff with deliverable development support utilizing Waterfall and Agile methodologies.Technical liaison between business unit and IT, supporting projects, upgrades, and user and system issues.Designed and scoped new custom built company-wide applications by creating business requirements, system functional requirements, and technical specifications.Gathered requirements and developed ad-hoc reports using SQL and WebFOCUS Reports.Performed data analysis utilizing reporting tools.Developed and executed test scripts for multiple phases including SIT, UAT and Regression testing for system functionality and quality assurance. Analyzed, researched, and solved product issues escalated from users. Prioritized and analyzed defects and product enhancement requests.Identify potential process improvements to streamline workload and create greater efficiency, such as automation and eliminate duplication.

Perform project management duties, such as financial budgets and project schedules, while continuously providing project staff with deliverable development support utilizing Waterfall and Agile methodologies.Technical liaison between business unit and IT, supporting projects, upgrades, and user and system issues.Designed and scoped new custom built company-wide applications by creating business requirements, system functional requirements, and technical specifications.Gathered requirements and developed ad-hoc reports using SQL and WebFOCUS Reports.Performed data analysis utilizing reporting tools.Developed and executed test scripts for multiple phases including SIT, UAT and Regression testing for system functionality and quality assurance. Analyzed, researched, and solved product issues escalated from users. Prioritized and analyzed defects and product enhancement requests.Identify potential process improvements to streamline workload and create greater efficiency, such as automation and eliminate duplication.

Technical liaison between field offices and corporate, supporting projects, upgrades, and user and system issues.Managed project for company-wide inventory management application leading to standardized inventory management practices utilizing handheld devices and an integrated bar coding system.Managed project for company-wide operational and billing software rollout utilizing handheld devices for nation-wide tire collection.Performed project management duties, such as financial budgets and project schedules, while continuously provided project staff with deliverable development support.Managed corporate IT support and project support personnel.Designed and scoped new custom built company-wide applications by creating business requirements, system functional requirements, and technical specifications.Designed, tested and deployed hardware, connectivity, and interface solutions for various systems.Gathered requirements and developed ad-hoc reports using SQL Server and Crystal Reports.Performed data analysis utilizing reporting tools.Administrated company-wide system access by creating a standardized procedure and access request forms.Conducted regular company-wide system security audits.Worked closely with senior level management to determine nature of assimilation problems and developed detailed action plans and recommendations.Developed and executed test scripts for multiple phases including SIT, UAT and Regression testing for system functionality and quality assurance. Developed extensive training documentation and performed end-user training.Analyzed, researched, and solved product issues escalated from users. Prioritized and analyzed defects and product enhancement requests.

Technical liaison between 6 business units and development groups, supporting projects, upgrades and system issues.Project Lead developing a workflow application leading to many new strategies and process improvements.Perform project management duties and continuously provide project staff with deliverable development support.Gather requirements and develop ad-hoc reports using Monarch, Access, SQL, Oracle and Crystal.Perform data analysis utilizing ad-hoc reports.Work closely with senior level management to determine nature of the assimilation problems and develop detailed action plans and recommendations.Develop test scripts for multiple phases including SIT, UAT and Regression testing for system functionality and quality assurance. Execute test scripts, document and verify results, while managing defect and resolution log.Develop module specific training documentation and perform end-user training.Analyze, research, and solve product issues escalated from users. Prioritize and detail analysis of defects and product enhancement requests.Perform focus groups and meetings to streamline procedures and operations.Identified and implemented a fraud report averting over $16 million in losses to date.

Analyzed daily check deposits to determine the risk and preventable loss for the bank.Assisted Corporate Security on large dollar fraud cases.Withheld suspicious funds from the customer if necessary, under the guidelines of RegCC.Maintained contact with financial institutions to avert loss and monitor fraudulent customers.Trained extensively on regulatory aspects of banking and backroom operations of the bank.