Jake Miller Email & Phone Number

Los Angeles, Ca, Us

San Francisco, Us

New York City, Us

Los Angeles, California, Us

• Owner of all analytics, business insights, and data engineering for mPulse Mobile. As part of the senior tech leadership team, responsible for communicating project plans upward to CTO and outward to VPs.• Responsible for an organization of 17 full-time employees, as well as several contractors. Grew the team to this size from 4 employees via a combination of hiring and reorganization.• Formalized Engineering and Analytics roles, splitting a team with ambiguously-defined responsibilities into a well-organized structure with four major divisions. Oversaw divestment of analytics responsibilities from engineers to analysts. Hired and upskilled managers to enable this transition. Eliminated single points of failure in org structure.• Oversaw, and directly assisted with, creation of custom ETL connectors, increasing Data Engineer efficiency by roughly 70%, and decreasing code complexity (and associated maintenance burden) by approximately 75%.• Implemented controls on code quality, including style guides and code reviews. Integrated automated enforcement within CI/CD pipeline.• Repaired broken ticketing process, reversing a significant deficit in tasks completed vs generated. Worked with customer-facing team to strategically target accounts based on data needs.• Drove the rebuild/update of several pieces of software, including the transition of our data pipeline from a severely dated Airflow 1.0 instance to a managed Airflow 2.0 framework, and the revamp of a custom reporting tool.• Formalized claims analysis framework, which utilized statistical methods to quantify health-outcome and financial impact of programs implemented by customers.• Presented Conversational AI, Business Insights, and Custom Reporting capabilities to internal teams, customers, and investors.

Los Angeles, Ca, Us

• Primary owner of RingDNA’s machine learning, data visualization, and data pipeline.• Led transition to modularized framework for automatic speech recognition (ASR), which was responsible for processing thousands of hours of audio daily.

Los Angeles, Ca, Us

• Utilized supervised and unsupervised learning to perform topic mining, action item extraction, automatic summarization, and outcome modeling on phone call data.• Evaluated, selected, and implemented software for ETL, data visualization, and ASR.• Implemented Airflow with Celery to create autoscaling ETL infrastructure. Implemented machine learning in a manner compatible with and optimized for this architecture.• Created OLAP-optimized data model, improving dashboard performance by 95% and enabling online machine learning at scale.

• Worked directly with CEO and VPs to prioritize data initiatives.• Hiring manager for analysts. Created/implemented technical tests for engineering and CFO positions.

• Served as point-person for all Gravity Brands analyses, ranging from business intelligence to machine learning-based predictive models. Foci included churn modeling, customer lifetime value, rewards program design, marketing ROI/attribution, warehouse operations optimization, and financial reporting.• Designed and built a data pipeline to gather data from APIs and webhooks. Data was ultimately fed into S3 and Redshift. Used Airflow, Python, Spark, and SQL extensively for this process.• Built reporting tools from scratch, including wallboards, Python-based Slack bots, and email notifications. Researched and implemented open-source dashboarding tools. Set up and managed EC2 instances hosting these platforms.

Us

• Worked with clients in industries ranging from IOT devices to subscription boxes.• Translated client needs into data-oriented questions, assigned projects to data analysts/scientists, and reported results. Managed lines of inquiry from start to finish. Responsible for output of 6 client-facing, in-depth reports on findings per week.• Designed playbooks and presented action-oriented solutions to clients based on findings.• Used SQL and Python to query and analyze large data sets, ranging from millions to billions of records.

Santa Monica, Ca, Us

• Onboarded new customers in a SaaS startup environment.• Used SQL and Excel daily to analyze, manage, mine, and audit data.• Automated and optimized the user onboarding process using VBA, which reduced associated task completion time by 85%. Total In-house analyst workload was reduced by approximately 45%. Optimized remaining portions of this process to facilitate outsourcing, and worked with offshore employees to implement these changes.

Tulsa, Ok, Us

Oversaw approximately 50 staff members, as well as the 10-person supervisory staff. Trained supervisors and staff members, and implemented solutions for problems beyond the supervisors' capabilities or authority.

Tulsa, Ok, Us

Tulsa, Ok, Us

Basking Ridge, Nj, Us

Master Of Business Administration (Mba)

Bachelor Of Science (Bs), Business Administration

Education record