Jonathan Miller Email & Phone Number

Minneapolis, Mn, Us

• Responsible for the overall coordination and communication of build and release related activities.• Partner with Launch Management, Product Management, Engineering and Cloud teams to understand release scope, schedule and dependencies. Coordinate with all teams as needed to help facilitate a successful release and ensure that all required controls and approvals are completed while also adhering to the release schedule and annual Launch Plan.• Create and maintain various Confluence pages and boards to clearly define the purpose, scope and schedule of each release.• Monitor all code changes targeted for a release and help ensure that pull requests are successfully merged to the appropriate branch.• Coordinate the deployment of new releases to Jamf’s internal production environment and external customer environments hosted in AWS.• Facilitate issue escalation discussions with key stakeholders when appropriate.• Create, maintain and report on release related KPI’s and historical tracking metrics.

Minneapolis, Mn, Us

• Drove the software release planning process within an agile development environment.• Measured and monitored progress to ensure application releases are delivered on time and within budget, and that they met or exceeded expectations.• Managed risks and resolved issues that affected release scope, schedule and quality.• Communicated release details and schedules to the stakeholders and escalated issues as required.• Managed relationships and coordinated work between different teams at different locations.• Defined and managed release readiness and success criteria based on business requirements.

Eden Prairie, Minnesota, Us

• Coordinated the release of all software updates within the Kroll Ontrack IT group while supporting an agile development environment, 24x7x365 Microsoft operations environment and using ITIL methodologies.• Provided project level leadership to IT release teams consisting of system and database administrators.• Communicated with IT management, engineering, quality assurance, operations teams and other internal stakeholders on both the release and production readiness process.• Created, published, maintained and communicated the release process and schedule, ensuring detailed documentation for tracking purposes.• Coordinated all planning and execution activities related to IT monthly maintenance.• Conducted post IT monthly maintenance reviews and responsible for leading process improvement initiatives.• Prioritized release related issues and assigned to appropriate resources while ensuring timely resolution.• Defined all release critical components, deliverables, dependencies and prerequisites.• Performed resource management and project planning tasks to ensure optimal staff utilization and on time deliverables.• Responsible for mentoring, training and coaching junior members of the Release Management team.

Minneapolis, Mn, Us

• Managed the user interface product lifecycle on a web-based B2B payment system that supports over 40,000 users in 47 countries and $19 billion annually in global payments.• Managed all release activities related to the deployment of new website features, including the creation of detailed release plans.• Interacted with Marketing, Program and Relationship Management groups to develop an understanding of target customers and key user scenarios.• Provided strategic and tactical direction to a web development team, including hands-on quality assurance when appropriate.• Set website design, usability, and performance standards as member of user interface guidelines committee.• Worked closely with Training group to produce training materials for both internal and external users.• Developed user personas to employ as standards for managing requirements and validating designs.• Conducted scenario based user testing on both prototypes and working websites.• Decomposed high-level business and user requirements into concise functional requirements.• Coordinated a complete website redesign working closely with Marketing and graphic design resources.• Prepared and presented website demonstrations at annual user conference.

Minneapolis, Mn, Us

BellSouth client team• Managed monthly maintenance releases and new development tasks for client website.• Created and maintained extensive user and processing documentation for client website.• Responsible for release management and deployment of new website editions. • Subject Matter Expert for all website and batch redemption processing.• Wrote detailed design documents for website and batch processing.• Lead developer on complete redesign of client website.• Wrote unit test plans and assisted Quality Assurance team in pre-production testing process.

Minneapolis, Mn, Us

Merrill Lynch client team• Lead developer for maintenance and new development tasks on PowerBuilder call center application.• Lead developer for rewriting mainframe statement processes.• Performed ad hoc database queries and data manipulation requests.

Minneapolis, Mn, Us

General Cinema client team• Lead developer for maintenance and new development tasks on Access call center application.• Designed and developed all online enrollment, redemption, revenue and statement processing.• Created and maintained call center training guides and user manuals.• Lead developer on 5 month project to rewrite call center application.

Minneapolis, Mn, Us

Special Accounts team• Created flat file reporting processes using COBOL and other mainframe tools.• Performed various maintenance tasks on a hotel customer loyalty application. • Designed and developed mainframe based mailing processes.

Mankato, Mn, Us

• Assisted students and faculty with problems encountered while working in the campus computer center.• Instructed labs for students and faculty in the appropriate use of various software applications.

Armonk, New York, Ny, Us

• Developed and wrote mainframe based test cases for the Facsimile Support team.• Documented and tracked all errors encountered on new application release.

Education record

Education record