Jonathan Miller Email & Phone Number

Minneapolis, MN, US

• Responsible for the overall coordination and communication of build and release related activities.
• Partner with Launch Management, Product Management, Engineering and Cloud teams to understand release scope, schedule and dependencies. Coordinate with all teams as needed to help facilitate a successful release and.
• Create and maintain various Confluence pages and boards to clearly define the purpose, scope and schedule of each release.
• Monitor all code changes targeted for a release and help ensure that pull requests are successfully merged to the appropriate branch.
• Coordinate the deployment of new releases to Jamf’s internal production environment and external customer environments hosted in AWS.
• Facilitate issue escalation discussions with key stakeholders when appropriate.

Minneapolis, MN, US

• Drove the software release planning process within an agile development environment.
• Measured and monitored progress to ensure application releases are delivered on time and within budget, and that they met or exceeded expectations.
• Managed risks and resolved issues that affected release scope, schedule and quality.
• Communicated release details and schedules to the stakeholders and escalated issues as required.
• Managed relationships and coordinated work between different teams at different locations.
• Defined and managed release readiness and success criteria based on business requirements.

Eden Prairie, Minnesota, US

• Coordinated the release of all software updates within the Kroll Ontrack IT group while supporting an agile development environment, 24x7x365 Microsoft operations environment and using ITIL methodologies.
• Provided project level leadership to IT release teams consisting of system and database administrators.
• Communicated with IT management, engineering, quality assurance, operations teams and other internal stakeholders on both the release and production readiness process.
• Created, published, maintained and communicated the release process and schedule, ensuring detailed documentation for tracking purposes.
• Coordinated all planning and execution activities related to IT monthly maintenance.
• Conducted post IT monthly maintenance reviews and responsible for leading process improvement initiatives.

Minneapolis, MN, US

• Managed the user interface product lifecycle on a web-based B2B payment system that supports over 40,000 users in 47 countries and $19 billion annually in global payments.
• Managed all release activities related to the deployment of new website features, including the creation of detailed release plans.
• Interacted with Marketing, Program and Relationship Management groups to develop an understanding of target customers and key user scenarios.
• Provided strategic and tactical direction to a web development team, including hands-on quality assurance when appropriate.
• Set website design, usability, and performance standards as member of user interface guidelines committee.
• Worked closely with Training group to produce training materials for both internal and external users.

Minneapolis, MN, US

• BellSouth client team
• Managed monthly maintenance releases and new development tasks for client website.
• Created and maintained extensive user and processing documentation for client website.
• Responsible for release management and deployment of new website editions.
• Subject Matter Expert for all website and batch redemption processing.
• Wrote detailed design documents for website and batch processing.

Minneapolis, MN, US

• Merrill Lynch client team
• Lead developer for maintenance and new development tasks on PowerBuilder call center application.
• Lead developer for rewriting mainframe statement processes.
• Performed ad hoc database queries and data manipulation requests.

Minneapolis, MN, US

• General Cinema client team
• Lead developer for maintenance and new development tasks on Access call center application.
• Designed and developed all online enrollment, redemption, revenue and statement processing.
• Created and maintained call center training guides and user manuals.
• Lead developer on 5 month project to rewrite call center application.

Minneapolis, MN, US

• Special Accounts team
• Created flat file reporting processes using COBOL and other mainframe tools.
• Performed various maintenance tasks on a hotel customer loyalty application.
• Designed and developed mainframe based mailing processes.

Mankato, MN, US

• Assisted students and faculty with problems encountered while working in the campus computer center.
• Instructed labs for students and faculty in the appropriate use of various software applications.

Armonk, New York, NY, US

• Developed and wrote mainframe based test cases for the Facsimile Support team.
• Documented and tracked all errors encountered on new application release.

Education record

Education record