Services Operations Specialist
Current· Scheduled field engineers for screenings, printmasters, service calls, and Dolby Atmoscommissioning. Juggled multiple schedules and competing priorities in a dynamic, fastpacedenvironment.· Issued contracts for Dolby Vision software and certification. Managed internal trackingworksheet for billing and renewals.· Worked closely with clients to schedule services and ensure client needs were met.· Quoted clients for services and equipment, obtained necessary approvals for billing, and reviewed final scope of work to ensure accurate billing and SOX compliance.· Audited reports in SAP and SalesForce to ensure accuracy of data; suggested improvements for internal processes and workflows; tested software enhancements prior to rollout.