Mindy Miller Email & Phone Number

Washington, Dc, Us

Strasburg, Va

Manages and tracks all insurance policies for loans within the bank. Promptly pays and records all insurance bills for escrowed loans. Pays and records all real estate taxes escrowed. Processes and reviews yearly escrow analysis for all escrow customers and handles all communication from customers with escrow questionsReceives, tracks, and scans all DMV titles for which the bank is lienholder. Scans all insurance and financials. Prepares payoff files for loans as they are received.Reviews new consumer loan files and uploads into core systemVerifies all new customer data is properly imported Completes daily reconciliation for general ledgers

Strasburg, Va

Responsible for the accurate and timely maintenance of all deposit products and plans. This includes processing stop payments, NSF/OD items, and statement copies. Additionally, the Customer Accounts Department will complete any historical deposit research.

Answer telephone calls responding to basic inquiries and requests about savings, checking, and credit card accounts, provide service/product information, perform transfers and account adjustments and, activate credit/debit cards.

-Places outgoing and receives incoming calls and other clientele related communications via telephone and/or other related media. -Provides tactical support to clients-Manages workload of operations staff, priorities tasks to be completed by deadlines.-Analyzes and tracks productivity of operations staff.-Writes work instructions for specific tasks and continuously keeps them up to date.-Reviews documents and/or reports prepared to ensure completeness and appropriateness prior to forwarding to clients.-Conducts daily analysis of key account metrics to identify indicators of client satisfaction, operational performance, and revenue and margin trends.-Identifies client market opportunities, cross-markets other corporate services to increase account revenue and profitability.-Monitors and prepares monthly, quarterly and annual customer activity reports to spot trends in usage patterns and contacts clients with declining usage trends.

Winchester, Va

-Received all visitors to campus and directs them to appropriate college resources -Primary handler of college switchboard; answered and transferred all incoming phone traffic -Assisted in new student orientations, outreach efforts and student activities -Supervised and assisted students in registering for classes and applying to the college.

Master'S Degree, Human Resources, 3.8

Bachelors, Business/Finance

Associates, Business Management