Natalie Miller Email & Phone Number

• Analyzing and implementing credit union business processes into the AKUVO Aperture collections platform by working directly with clients
• Project managing, supporting, and training customers on the AKUVO ProAct risk-management solution as the main point of contact for FI executives
• Creating internal and external process documentation, logs, and informational guides
• Wireframing and performing software quality assurance testing of UX and UI design
• Identifying customer needs and process improvements through consulting, designing technology solutions with product and development teams, and executing on deliverables
• Tracking and delegating tasks using HappyFox, GuideCX and Azure DevOps

Greater Philadelphia Area

• Owning support for 60+ credit unions using the Lifecycle Management Suite application
• Managing customer communication and satisfaction from beginning to end of any established case, averaging 30 cases per week
• Problem-solving software and data issues, questions, and requests and identifying possible work-arounds for resolution
• Evaluating defects and enhancements and collaborating with cross-functional teams
• Spearheading support for the new recovery module
• Training and mentoring new team members with daily tasks

Glen Mills, PA

• Building new clients environments in the FundSuite Arc platform by providing initial setup, data entry, data verification and output design functions
• Generating demos and proof-of-concepts resulting in new client contracts
• Off-site and on-site support of clients in production to trouble-shoot and maintain their different database environments
• User acceptance testing for new platform releases, submitting and reviewing theme issues
• Achieving bettered communication between product support, product, and development teams regarding new and deferred themes as the portfolio POD leader