Projects: Development contracts at the Federal Aviation Administration• Following agile methodologies, contribute to teams of developers, project managers, and business analysts on three development projects at the Federal Aviation Administration (FAA). The teams are creating custom tools for financial management, staffing management, and contract management. • Write and edit comprehensive, role-based user guides, technically oriented administration documents, and release notes.• Write and edit security-related documentation for the FAA’s Certification and Accreditation process. Documentation includes a System Characterization Document, Privacy Impact Assessment, System Security Plan, Contingency Plan, and explanations of remediation steps for issues reported by vulnerability scans.• Manage status updates, scheduling, and deadlines for documentation. Coordinate with technical staff to ensure accurate and on-time deliverables.

Project: IT contract at the Administrative Office of the U.S. Courts• Documented business workflows, such as the internal process for agile development.• Created marketing content to promote IT programs throughout the federal judicial branch. The intent was to build an ongoing, collaborative relationship between the judiciary’s diffuse technology communities to address emerging IT needs.• Wrote, copy edited, proofread, and formatted technical documentation in consultation with developers and engineers. Materials addressed technical standards management, rapid development through lean and agile methodologies, adopting Git for version control, and using various platforms for DevOps.• Wrote and edited user guides for custom apps, including an enterprise release calendar, a tool for staff to reserve workspace, and a workflow platform for project management.

Project: IT contract at the Executive Office of the President• Served as administrator of the organization’s Change Management process, which entailed reviewing and scheduling proposed modifications to the White House IT enterprise.• Ensured all proposed modifications underwent review, scheduling, approval, and communication activities to identify service impact, minimize risk, and reduce unnecessary or unexpected service disruptions.• Created daily and weekly reports to inform stakeholders about scheduled work and impacts to customers.• Composed plain-language summaries so that managers and other non-technical stakeholders understood the nature of work activities.

Project: IT contract at the Executive Office of the President• Wrote and edited business documentation such as policies, plans, standard operating procedures, directives, risk analyses, gap analyses, concepts of operation, project management artifacts, white papers, quantitative information, presentations, and flow charts.• Researched, managed, and organized information required to create or revise the documentation noted above, including researching industry best practices, interviewing staff, and consulting with subject matter experts.• Collaborated with technical and management personnel encompassing all information technology functional areas, including engineering, DevOps, customer support, training, security, new media/social media, project management, and program management.• Using SharePoint, created and managed the organization’s document library, an intuitively organized, central location for active and retired documents.• Contributed to administrative efforts during the transition from President Bush to President Obama.

Project: IT contract at the Executive Office of the President• Wrote and edited business documentation such as policies, plans, standard operating procedures, directives, risk analyses, gap analyses, concepts of operation, project management artifacts, Systems Development Lifecycle (SDLC) artifacts, white papers, quantitative information, presentations, and flow charts.• Researched, managed, and organized information required to create or revise the documentation noted above, including studying industry best practices, interviewing staff, and collaborating with subject matter experts.• Collaborated with technical and management personnel encompassing all information technology functional areas, including engineering, operations, software development, customer support, training, security, new media/social media, project management, and program management.• Using SharePoint, created and managed the organization’s document library, an intuitively organized, central location for active and retired documents.• Devised, documented, and oversaw a document management plan, including a system for version control and peer review.• Oversaw knowledge management efforts, which involved creating and maintaining troubleshooting tips, policy details, and other information targeted toward tier 1 and tier 2 support personnel, new hires, and management.• Served as a team lead, supervising the work of a junior team member.

Project: Litigation support contract at the Securities and Exchange Commission• Wrote and edited deliverables for a litigation support contract with the Securities and Exchange Commission. Responsibilities included writing original content, editing the work of others, ensuring consistency in style and formatting, and ensuring logical construction.• Deliverables included a project management plan, standard operating procedures, a requirements specification document for a tracking database, and user guides and training materials for the database.

Project: IT contract at the Federal Trade Commission• Served as the communication gateway between the information technology department and Federal Trade Commission employees.• Proactively sought important information that would affect end-users, synthesized this information into plain language, and published the information electronically, on paper, or both.• Wrote, edited, and designed tip sheets, instructional guides, and frequently asked questions pages that explained how to use software and equipment.• Created, managed, and updated a large intranet site, which included end-user documentation and a knowledgebase for technical staff.• Wrote and edited various internal communication vehicles, such as email messages that informed employees about system downtime, software updates, and procedure changes.• Wrote, edited, and maintained Standard Operating Procedures (SOPs) for several functional areas; observed process changes and updated SOPs regularly.

• Wrote, edited, and designed a monthly newsletter that promoted the Graduate School’s programs by conveying news of school policies, new courses, and related items of interest to training officers, faculty, and staff.• Wrote and distributed news releases.• Edited sales-oriented copy for brochures and other marketing pieces.• Maintained and updated the organization’s official style guide.• Worked with freelance designers, press shops, and advertising representatives.

• Edited a weekly internal newsletter that was distributed to every NOVA employee (spread over five campuses).• Served as public information officer for the college’s Alexandria campus, which involved writing and disseminating news releases and promoting special events.• Proofread catalogs, forms, and brochures.• Wrote feature articles for the college’s semi-annual magazine.