Millicent Brown Email & Phone Number

Dunkirk, Md, Us

Dunkirk, Md, Us

Calvert County, Maryland, United States

I support the Windy Hill Middle School Career Counseling Program by developing and implementing career and college readiness programming for students in Grades 6-8. My work empowers students to explore diverse career paths through hands-on experiences and practical guidance.Program Coordination: Organize and execute career-focused activities, including college and industry tours, career fairs, and speaker sessions, giving students real-world exposure to potential pathways.Student Advising and Assessment: Guide students through career interest assessments and advise on options for apprenticeships, certifications, and further education, tailored to their goals.Data Analysis and Program Improvement: Use assessment data to refine programming and measure impact, integrating student and parent feedback to better serve their evolving needs.Stakeholder Collaboration: Partner with school counselors, local businesses, and the Southern Maryland Workforce Development Board to create valuable career exploration opportunities.Skill Development: Lead workshops to build essential skills such as digital literacy, time management, and professional communication, preparing students for future academic and career success.My role leverages strategic partnerships, data-driven insights, and a commitment to student success, creating impactful career pathways that support students’ educational and professional growth.

Washington D.C. Metro Area

In my role at Deloitte, I provided comprehensive support to agency selection panels and the broader hiring process, ensuring smooth and efficient operations from candidate application through onboarding. Key responsibilities included:Panel Coordination: Scheduled and maintained agency selection panel schedules, organized membership, and notified panel members of their participation dates, supporting streamlined selection processes.Post-Panel Documentation: Managed follow-up actions post-panel, including documenting merit selection certificates, distributing employment applications to relevant stakeholders, and tracking applicant status updates within specified timeframes.Metrics and Database Management: Collected and analyzed panel metrics using DIA databases and spreadsheets, providing insights for management to assess and refine selection processes.Human Resource Information System Management: Utilized DIA’s eZHR system to input employment data, manage personnel actions, and generate employment applications, ensuring accurate and timely data processing.File Maintenance and Compliance: Maintained applicant files from initial application to entry-on-duty, in accordance with DIA and OPM standards, ensuring documentation compliance.Pre-Employment and Onboarding Coordination: Scheduled pre-employment screenings (security clearances, drug testing) and managed onboarding logistics, coordinating with multiple departments to facilitate smooth entry-on-duty experiences for new hires.Hiring Panel Support: Facilitated the setup and documentation of hiring panel proceedings, providing essential support for selection panel efficiency and procedural integrity.This role allowed me to develop a strong foundation in talent acquisition coordination, operational support, and HR data management within a high-stakes, compliance-driven environment.

Washington D.C. Metro Area

In this role, I provided policy coordination and HR support to the U.S. Citizenship and Immigration Services (USCIS), ensuring effective and timely management of human capital and training policies. Key contributions included:Policy Development and Coordination: Supported the Human Capital and Training Office by coordinating the development, analysis, and approval processes for policy guidance, ensuring all policies moved swiftly through the approval process.Version Control and Document Management: Managed version control on key human resources policies, consolidating and cataloging agency feedback, revising drafts as needed, and maintaining comprehensive records of comments and actions in an internal tracking tool.Cross-Functional Collaboration: Partnered with internal and external subject matter experts to ensure policy revisions aligned with program goals and supported the agency’s mission effectively.Time and Attendance Unit Support: Assisted the time and attendance unit with various responsibilities, including analyzing leave errors, developing training materials, and managing tasks, contributing to more efficient and accurate HR operations.This position strengthened my expertise in policy coordination, stakeholder collaboration, and HR process optimization, enabling me to contribute to streamlined policy management and support USCIS’s mission.

Washington D.C. Metro Area

In this role, I served as the primary point of contact for the HR Vice President and Directors regarding workforce metrics and report development, providing critical data-driven insights to support HR strategy. Key responsibilities included:Workforce Data Analysis: Analyzed workforce data to identify trends and provide insights related to hiring, promotions, employee separations, and retirement projections, helping to inform decision-making and strategic planning.Report Creation and Maintenance: Developed and maintained both standard and ad-hoc reports, ensuring that data was accurate and actionable. Identified areas for improvement in data collection processes and communicated recommendations to senior leadership for continuous enhancement.HR Scorecard Support: Provided maintenance and support for the HR Scorecard, ensuring accurate tracking of key performance metrics to assess progress toward HR strategic goals.My work in this role contributed to enhanced data visibility and informed decision-making at the senior leadership level, supporting Verizon's overall HR strategy and workforce planning objectives.

Washington D.C. Metro Area

In this role, I led a team of HR Specialists in a call center environment, providing HR guidance to managers and employees while ensuring compliance with TSA regulations. Key responsibilities included:Team Leadership: Managed HR cases, tracking and following up on actions to ensure timely completion and regulatory compliance, resolving issues independently when applicable.Performance Management: Focused on service level agreements (SLAs), ensuring call center metrics like CSR availability, timeliness, and quality were met.Quality Assurance: Analyzed responses from call center reps, ensuring compliance with laws and Merit System principles, maintaining accuracy and consistency.Collaboration and Process Improvement: Worked with TSA HR to update team members on new personnel policies. Implemented process improvements to enhance efficiency and reduce errors.Benefits Support: Provided guidance on benefits program options, coverage variances, and Open Season enrollments, helping employees understand their choices.Executive Reporting: Prepared monthly Executive Summary reports, briefing leadership on team performance and HR metrics.Employee Development: Motivated the team to maintain a positive environment, supported hiring, and trained new employees, identifying continuous learning opportunities.This role enabled me to improve operational efficiency, drive compliance, and ensure high-quality service while providing leadership to support TSA’s workforce needs.

Washington D.C. Metro Area

Managed a team of 16 HR Specialists responsible for Federal HR operations for the TSA, including overseeing Personnel Action Request (PAR) processing, new hire processing, and payroll.Process Improvement: Applied Lean Six Sigma principles to evaluate and enhance service center operations, workforce planning, training, communication, and quality assurance, improving service delivery.Onboarding & Payroll: Managed the biweekly onboarding of 400+ TSA employees using PeopleSoft, ensuring accurate processing and reducing manual payroll errors.Data Analysis & Reporting: Produced reports using Business Objects, EmpowHR, and NFC systems. Analyzed data for forecasting, root cause analysis, and error trending, presenting findings in clear formats for decision-making.Payroll Expertise: Acted as the subject matter expert in payroll processing, resolving errors within NFC systems.Team Development: Set performance objectives for direct reports, providing coaching, counseling, and team development. Led management and training initiatives, supporting special projects.Project Participation: Contributed to project teams to support the performance management process and other initiatives as needed.Client Support: Responded to escalated client requests regarding personnel processing, payroll, and policy procedures.Acting Manager: Served as acting manager when required, ensuring continued leadership and operational efficiency.

Washington D.C. Metro Area

As a Human Resources Specialist for the TSA, I supported HR operations, project management, and data reporting while driving process improvements and ensuring smooth HR services for employees.Assisted in managing Personnel Action Request (PAR) and payroll document inventory, ensuring team productivity met Service Level Agreements (SLAs) and transactions were processed in a timely manner.Collaborated with Headquarters HR Specialists and employees, handling HR-related inquiries and escalations. Performed extensive root cause analysis to resolve issues and improve processes.Developed and implemented tracking tools using Excel and SharePoint, providing the team with real-time visibility into the status of services being delivered to the client, increasing efficiency.Played a key role in developing the TSA HR Services Employee Performance Recognition Program, contributing to team morale and performance management.Created and delivered various internal and client-facing reports, including pivot tables and charts, to present key data and insights in a clear, actionable format.Designated as the point of contact for multiple projects, including a Reduction in Force initiative, ensuring quality and timely deliverables for both internal and external clients.Assisted with HRIS system testing and gathered requirements for system enhancements, ensuring the platform supported business needs and improved functionality.Tracked and updated vacation requests, ensuring accurate leave balances and timely approvals.

Bachelor Of Science - Bs, Psychology

Bachelor Of Science - Bs, Psychology