Millicent Mwangi Email & Phone Number

Nairobi County, Kenya

•Communicating with customers in person, by phone, email or through the company’s social media accounts to inform customers about the products and services offered by the company•Corresponding with B2B customers to ensure that their accounts are being managed effectively and managing any risks that arise from handling of their accounts•Receiving weekly expenditure and disbursing to the relevant departments•Drafting and dispatching routine correspondence to suppliers and corporate customers•Resolving complaints and Identifying complaints which require resolution by other staff and escalating such complaints accordingly•Collating feedback from customers on the company’s service offerings, analyzing the feedback to identify potential issues and forwarding proposals on improvement to the company’s management•Coordinating the collection and delivery of customers’ order

Nairobi County, Kenya

 Answer and direct phone calls  Organize and schedule appointments  Assist in preparation of regularly scheduled reports. Develop and maintain a filing system. Order office supplies and research on new deals and suppliers. Provide general support and assistance to customers. Facilitate dispatch and receiving of orders and ensuring that the orders are correct.

Nanyuki, Laikipia County, Kenya

 Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs for the customers. Providing front office desk services to guests. Assigning rooms and taking care of administrative duties. Maintain trust and understanding in working with distributors as well as handling customers. Organizing transport services for clients to and from the hotel.

Kenya

 Present and promote the products to prospective customers. Establish, develop and maintain positive business and customer relationships. Perform cost-benefit and need analysis of potential customers to meet their needs. Reach out to customer leads through phone calls, emails and physical scouting. Achieve agreed upon sales targets and outcomes within schedule. Coordinate sales effort with team members and other departments. Analyze the market’s potential, track sales and status reports. Compile reports on customer needs, problems, interests and potential for new products in the market.

Nairobi, Kenya

 Received and listened attentively to every client’s needs and queries concerning NHIF services to ensure a positive customer experience and satisfaction. Assisted clients locate various departmental offices to avoid crowding at the reception. Educated the clients about services offered by NHIF and assisted them in selecting those that best suited their needs resulting in customer satisfaction. Updated clients on information concerning all NHIF services, including changes to help them make decisions while acquiring its services. Checked and verified client’s contribution and by-product history for maximum submission to ensure faster delivery of services to all the members and their dependents.

Nairobi

 Demonstrated the products offered by the company to existing/potential customers and assisted them in selecting those that suited their needs. Promptly responded to customers’ queries concerning credit terms, products, prices, and availability professionally, which ensured excellent customer satisfaction. Delivered weekly and monthly comprehensive sales reports to the manager in charge to track product success and explore untapped market segments. Created new strategies to help the sales team achieve monthly goals through giving customers in-person demonstrations and teaching them about the features and benefits of each item the company offers,resulting in increased company profitability. Kept track and maintained all customers’ records through a filing system to ensure neatness and preserve business transactions for future reference.

Nairobi

Responsibilities Drove marketing campaigns by managing mail communications and social media accounts for the marketing office at JKIA, increasing product visibility and market performance. Kept a clear and clean record of all marketing documents and arranged them in alphabetical order for easy retrieval. Assisted the marketing department with a timely allocation of rental spaces to customers resulting inoptimal customer satisfaction.

Industrial Area, Nairobi

Bachelor’S Degree, Business/Commerce, Marketing, Second Class Honours

Activities and Societies: Marketing Students Association member AIESEC member

Bachelor Of Commerce - Bcom, Sales, Distribution, And Marketing Operations, General, Second Class Honours

Activities and Societies: Marketing students association member AIESEC member