- Sales, Finance, and Procurement support: Provide proposal quote, managing inventory, managing customer updates and invoicing customer. Review, organize, and enter orders focusing on pricing accuracy, product and scope. Daily coordination with customers, sales team, ops team, and project team for timely fulfillment of orders and eta on delivery. Receiving HW/SW and transfer to appropriate team for deployment. Assist team with RMA/refund for equipment.- Operations Support: Actively working with Ops team on provision licensing for Microsoft Office, O365 license, and assign license to users on O365 Portal. Manage and oversees License Warranty (Dell Host, SAN, Meraki, Veeam, VMware, SSL etc.) renewal in a timely manner, and assist with issue resolution with the customer.- Project Team: Ensure project ticket setup in Connectwise, procure equipment and SW for project. Coordinate with vendors, tracking and communicating with project team, and ability to manage critical deadlines. Assist project team with security implementation on Dropsuite, Blackpoint, SnapAgent, SentinelOne, and Ninite.

Former Medical Assistant and Current Podiatry Technician of a very busy/high volume specialty practice medical center, responsible for a wide range of duties including patient medical records, surgery scheduling, procedures ordering, call patient for result, wound care, casting, DME, contact vendor relations, answering nurse lines, consent, set up and assists doctor with procedure. Support administration and staff maintaining strict confidentiality in all situations.

Certified Medical Assistant of a busy urgent care center and cross training for front administrative with a high level of customer service, and maintaining professionalism. Assist doctors with procedure, physical examine, DNA test, breath alcohol and pulmonary function test, wound care, phlebotomy, and walk in urgent care patient. Also assist team leader with training and helping new employees and intern students. Greet patients, answering telephone and electronic enquiries and forwarded telephone calls and message to appropriate person. Obtain patient medical records, call insurance to verify patient insurance coverage and charging for services

Offered excellence in customer service to establish the relationship with customers to promote repeat visits and built sales. Assist customers with questions, problems, and complaints. Provide assistant regarding specific vendor products and services to customers in selecting the product that best met their needs. Maintained the customer confidentiality and responsible for department presentation standard and cleanliness, and increased sales and daily and monthly goals. Assisted store manager with cash handling, accurately prepare all banking deposit and report, and oversee cash balancing daily.

Developed new prospects and interacted with existing customers. Educated and engaged customers through product demonstrations and benefits of products and services. Handled phone inquiries for customers with billing issues. Perform daily opening and closing procedures.