Millie Packer Email & Phone Number

Purfleet, England, United Kingdom

Executive Assistance -- Diary monitoring - Accepting and declining meets in line with availability - Scheduling 121 team meets- Organising meetings with suppliers- Liaising with suppliers and contractors - Prioritising meets on a day to day basis Fitting services admin -- Working between sister companies (Carpetright & The floor room)- Liaising with contractors- Collecting necessary documents, ensuring insurances are in line with guidelines - Checking documents, including insurance and DBS checks - Sending and checking contracts - Updating expired paperwork - Data entry - Taking calls from contractors to resolve issues

Purfleet, England, United Kingdom

- Triaging new complaints - Liaising with customers and various departments within the company - Setting deadlines for specialist team and stores- Identifying key information - Answering customer service calls and emails - Resolving issues to prior to escalation- Working within a team to meet stats and targets- Supporting department side projects- Out bounding to gather information for the IHC and HFS team to provide a seamless service

Purfleet, England, United Kingdom

Initially started as maternity cover and taken on full time- Department administrator for telesales team- Actioning order amendments and cancellations - Authorising refunds using data cash systems - Paying off finance orders - Monitoring team KPIs in line with company guidelines- System testing for D365- Training new starters, creating training documents- Contacting suppliers- Working closely with sales management team