Millie Santana Email & Phone Number

• Manage all requests for records including both incoming requests and requests to share records outside the program.• Model exceptional customer service and relationship-building behaviors enhancing customer loyalty.• Develop relationships with vendors for office supplies, vending machines, and office furniture, negotiated contracts to save the company.• Coordinate building maintenance including maintenance, IT, copiers, and shredding requests/tickets.• Facilitate administrative functions, management of all correspondence, daily scheduling, tracking expenses, and developing productivity reports.• Create efficiency-enhancing workflow process improvements that made it possible to accommodate the increasing responsibility.• Enter routine data into tracker or other program/agency systems, in a timely manner, as assigned by supervisor.• Plan, develop, organize, implement, evaluate, and direct the facility’s financial functions.• Coordinate and distribute National Center on Special Education Accountability Monitoring (NCSEAM) survey.

• Managed the data input support and resolved PC issues for a group of 45 users. • Completed the registration of children into CAEI 0-3 early intervention system.• Established and maintained effective working relationships with several potential referral sources from the community.• Ensured that eligibility criteria are clearly communicated, and appropriate documentation is secured.• Administered a broad range of HR functions including recruiting, employee relations and training, increasing the quantity of qualified candidates.• Performed as liaison with IT team; submitted and followed-up on IT open tickets and office work orders as needed.• Managed overall operations in a cost-effective manner and operated continually within approved expenditure and management policies.• Completed intake for numerous referrals to the specialty services department.

• Handled the needs of customers, processed documentation that accompanied the movement of freight, and performed other administrative and customer service duties as necessary in the daily operation of the service center.• Performed administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages.• Implemented accurate information and assistance to customers, which included determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to sales.

• Delegated, monitored, and evaluated work assignments to establish and maintain office procedures and systems.• Interacted regularly with tenants and vendors to ensure that objectives are being met. Anticipated and responded to needs and concerns.• Managed the preparation of accurate, timely, and complete reports. Prepares delinquent reports and internal lease administration documents.• Performed regular inspections of the property. Recommends and directs alterations, maintenance, and reconditioning of property, as necessary.• Monitored contractor performance. Investigated and resolved any complaints. Met with Engineers, Plumbers, and others to handle complaints and request for repairs.• Facilitated property manager target vacancy through leasing agents, ads, or other approaches to prospectivetenants.• Provided indirect supervision of on-site environmental service employees to ensure optimum performance.