Millie Wishnow Email & Phone Number

Chicago, Il

Part of executive leadership team. Driving an evolution from contact center to a solution center for both guests and business partners. Focus on increasing revenue share for current partners within their market with promos, outreach marketing and higher per reservation revenue. Principal in partnership launch and development for additional private channels.

200 W. Madison Street, Chicago, Il 60606

Developing a contact center from the ground up in a start up environment allowed me the opportunity to create everything from sales and guest services training materials to scripts, reporting and an awards and recognition program. Overseeing all aspects our contact center and guest experiences, I have set up best practices that allowed us to adapt and flourish during several explosive years with triple digit growth. Overseeing a blended contact center with both in office and remote employees, I am the main point of contact for our national accounts. Working with these national accounts allows me to improve the traveler's experience, while improving our business partner's revenue and market share. I regularly develop, recommend and implement special programs as needed.

Aurora, Illinois

•Successfully managed $7M business with 30 full and part time associates •Achieved 102% of sales plan in first 2 months in position, eliminating a 32% deficit. •Top performing team in customer loyalty program and new credit accounts.•Consistently coached teams resulting in increased sales and customer satisfaction.•Interviewed, hired, trained and regularly evaluated team to build a bench for future advancement.•Ensured optimum floor coverage and lead selling initiatives throughout the store as needed. •Partnered with local/regional merchandising teams to plan and execute floor moves, merchandise

Naperville, Il

Responsible for all steps of hiring new associates including identifying, interviewing, screening and testing. Placed ads in various types of media. Selected and participated in various job fairs•Reduced job vacancies by 30% and achieved multiple year end goals within 60 days.•Created and implemented standard operating procedures for new department.•Created and implemented new company-wide hiring processes and manager training module.

Oak Brook, Il

Managed all aspects of 236 person inbound and outbound call center including sales production as well as budget development and adherence. Worked closely with marketing team and management teams at various properties.•Increased sales volume 184%.•Increased revenue $23 million; decreased operational costs by 10%.•Created QA process reducing cancellations by 60%.•Managed sales, training, customer service and reporting teams.•Coordinated closely with the human resources, recruiting and accounting departments.•Created and successfully implemented programs recognized as best practices company wide.

International Business

General Studies