Instructor in Building Operator Certification courses:Starting Jan. 2020 and continuing concurrently with FT employmentBOC 1004 - HVAC Controls FundamentalsBOC 1005 - Indoor Environmental QualityBOC 1006 - Common Opportunities for Low-Cost Operational ImprovementBOC 1008 - Operation & Maintenance Practices for Sustainable Buildings These courses are operated through the Northwest Energy Efficiency Council's [NEEC] Building Operator Certification [BOC] Program headquartered at the Smart Buildings Center in Seattle's historic Pacific Tower [www.smartbuildingcenter.org].

My responsibilities include managing [implementing] existing Service Agreement accounts, tracking services and work flow, scheduling, coordinating, project management, HVAC system initial troubleshooting, customer-point-of-contact.

Own and operate a nationally-franchised SERVPRO cleaning and restoration business. Responsible for all aspects of day to day operations: administration, marketing, personnel, production. In addition to conventional restoration services, developed unique and innovative commercial HVAC inspection, assessment, and cleaning service which was active in the Seattle area for more than 20 years.Also to "greened" the company by eliminating or minimizing toxics and by adapting non-chemical means of cleaning to the restoration process. An early supporter of the United States Green Building Council [USGBC], developed a unique for maintaining healthy indoor environments factoring in people and perceptions. TRAINING & CERTIFICATION:HVAC & INDOOR ENVIRONMENTCertified Ventilation Inspector [NADCA]Air Systems Cleaning Specialist [NADCA]Certified Indoor Environmental Consultant [ACAC]DISASTER RESTORATION & CLEAN-UP:Green / non-toxic / non chemical restoration processes.Mold Remediation Worker & Supervisor [IICRC]Applied Structural Drying [IICRC]Smoke Damge Restoration & Deodorization [IICRC]Biohazard Cleanup [IICRC]AREAS OF EXPERTISEExperienced in client and business development through CRM programs, including Salesforce, route contact marketing, continuing education and relentlessly helping and being of service.Grew smallest franchise area in Washington State from zero to $2,000,000+ in revenue while maintaining "best in class" quality rating for Select National Accounts participation. Developed innovative Commercial and Industrial HVAC Services focusing on assessing, maintaining and documenting HVAC condition for a healthy indoor environment. Highly involved in sustainability and long term high performance buildings. Partnered with and became vendor to a variety of HVAC/mechanical, Property Management, and Public entities. Developed and implemented action plans to address indoor environmental and alleged-or-real contamination situations.