John Milligan Email & Phone Number

Seattle, Wa, Us

Pasadena, Ca, Us

•Automated personalization of ads for 15 Million customers by developing an internal product that analyzes customer service call data with Machine Learning and then serves ads based on propensity score. •Coordinated team to evaluate and implement technical solutions to automate the optimization of data storage and servicing customer data privacy requests; reducing time spent on ad-hoc data operational tasks and risk of error. •Transition the technical team to using agile methods to reduce the time between business requirement completion and technical implementation; delivering of time-sensitive compliance projects on-time. •Led launch of cloud architecture using REST APIs which reduced data latency from 24 hours to ‘near real-time’; resulting in new marketing use cases designed to defect customer service calls and increase revenue. •Communicate program status to executive leadership by collecting updates from seven technical teams, determining ‘path to green’ for any blockers, and then distilling updates into an executive summary.

Santa Monica, Ca, Us

• Coordinated a cross-functional team of UI/UX designers, strategists, data engineers, and software engineers from five companies to develop personalized omnichannel customer experience for 4 million customers by building customer data platform, web pages, emails, social ads, and display ads. • Scaled up collaboration across stakeholders by creating technical documentation, runbooks, and monitoring systems for web services for B2C company with over $12 B in revenue.• Improved quality of technical work by establishing stand-up meetings, code reviews, and cross-functional integration testing; increasing the velocity of engineering team by 60%.• Led a team to develop a statistical model of customer behavior and applied the model to discover ways to increase customer participation by 36% through targeted UX and UI changes.

Bellevue, Wa, Us

• Coordinated team of 14 developers to deliver B2B products on time; resulting in $7MM annual contract.• Collaborated with a cross-functional leadership team with members from IT, Legal, Finance, Customer Service, PR, and Design to secure the company’s first SOC2 Type 1 certification. • Led an engineering team to implement a new multi-region cloud infrastructure designed to increase resiliency and performance; design exceeded customer’s requirements and secured $7 MM contract. • Built a financial model to evaluate the business strategies; resulting in CEO shifting strategy to focus on second and third customers to meet company’s target of $20MM annual revenue run rate by end of 2022. • Designed and implemented an improved quality assurance(QA) process which reduced customer UI QA validation duration by 90% compared to previous releases.• Led the adoption of Agile development methodologies in the company which resulted in teams increasing the percentage of development stories completed on time from 50% to 90%. • Coordinated with customer at VP level to gather requirements and coordinate project scheduling.

Seattle, Wa, Us

• Led a global cross-functional team to develop and deploy AWS products which secured $600MM in savings.• Launched a web-based service to automate customer privacy requests for the largest Amazon analytics data lake that supports over 6,000 global Amazon groups with over 89 PB of data.• Collected business requirements for web-based solutions from subject matter experts from Legal, Finance, Accounting, Analytics, Operations, and Customer Service. • Analyzed IoT data from power products and uncovered an opportunity to generate revenue from idle servers; presented a proposal to VP which resulted in launch of the AWS Spot Fleet. • Managed a $55 MM budget, a team of 20 employees, and eight external partners to develop and deploy AWS products globally. • Gathered feature requests from Amazon data lake customers to inform data privacy roadmap; balanced new feature development, maintenance of current systems, product life cycle, and future technical debt while delivering SVP level goals.• Realized $200MM in IT cost savings by leading the development of a web-based service that automated the discovery of cloud computing efficiency opportunities, published efficiency metrics, and streamed recommendations to customer facing dashboards.

Chicago, Illinois, Us

• Increased daily engagement by 200% by collecting feedback from customers on SaaS app, monitoring web analytics, and communicating improvements to the engineering team• Performed competitive analysis and crafted go-to-market strategy, which led to discussions with investors

• Built a financial model for selling B2B power purchase agreements (PPAs) for a proposed solar thermal plant that attracted investors to new solar development• Established relationships with project finance lenders to secure investment and negotiated deal terms

Indianapolis, Indiana, Us

• Evaluated utility rates and energy use at a 400,000-square-foot United States Army Corps of Engineers office building to reduce energy expenses; identified changes to building to save over $1.3MM• Made rooftop solar for 200,000 sqft facility affordable by adding tax credits and switching utility rate class

• Developed and managed a cleantech e-commerce platform (B2C and B2B2C), back-end and UX/UI for physical solar PPA with 10,000 unique daily visitors. Provided energy consulting on a contract basis. • Partnered with Wells Fargo, MetLife, and companies to provide consumer lending for energy projects• Optimized website for customer experience by prototyping, running A/B experiments, gathering data using web analytics tools, conducting in-person customer usability testing, and making data-driven decisions.• Analyzed utility rates and energy use at office buildings, hospitals, and other facilities to recommend strategies for reducing energy expenditures, manage carbon footprint, and generate revenue with solar• Hired, trained, and managed a team of employees to drive sales and completed over 600 energy consulting projects for facilities and homes worth a total of over $310 MM for Fortune 500 companies• Energy consultant for Purdue University Solar Home engineering team, which placed 2nd in US Depeartment of Energy (DOE) Solar Decathlon global competition

Taught environmental science, energy, and sustainability topics.

• Designed and launched ISO 14001 Energy Management Systems to achieve energy reduction and compliance goals at over 10,000 facilities.• Trained employees on how to implement energy and environmental programs. • Consulted executive-level leaders on how to execute organizational change.

Durham, North Carolina, Us

• Researched statistical methods to analyze the success of EPA’s brownfields program for a grant

New York, New York, Us

• Analyzed the impact of renewable portfolio standard considered in North Carolina Legislature. Researched technical and economic data to critique specific policy provisions to inform company staff and public. Collaborated with Duke Energy to reshape significant energy efficiency proposal that had a projected saving of 2,113 GWh over a five year period. • On a daily basis, I produced policy memos to persuade and inform governors, CEOs, and other stakeholders on energy policy issues.

Us

• Provided expert resource management knowledge and resources to watershed conservation group.• Persuded agriculture business owners to invest in environmental projects with 10-year long payback. • Designed erosion control structures based on soil characteristics, land cover, topography, and client's need

Master Of Business Administration (M.B.A.), General Management, Finance, And Strategic Management

Master’S Degree, Energy Economics And Policy

Bs, Environmental Science

Education record