Michael Mills Email & Phone Number

Austin, Texas, Us

After serving as Chief of Staff for Oracle Marketing Cloud, I now lead the revamp of the high-level decision-making processes and review cadences for business operations of the North American Cloud Infrastructure Sales organization. In this role, I support performance management and performance optimization initiatives by creating and owning the operating framework, tools, and metrics.Key Initiatives:➺ Driving operational rigor into the Performance Management function with predictable, actionable performance reporting➺ Creating a robust operating framework, cadence, and review mechanism in partnership with Finance and Sales Operations➺ Fostering a data-driven mindset into all decision-making processes➺ Instituting focused KPIs for executive dashboard reporting and analytics➺ Aligning and driving system automation across the division, leading an automation adoption team to represent the requirements of executive leadership, 50 sales operations professionals, 1,000 sales executives and 1,500 sales engineers➺ Managing a divisional Apps Team to evaluate and develop enabling technologies and tools

Austin, Texas, Us

I served in a dual role as Chief of Staff and VP of Business Operations after being recruited to drive alignment and optimization of key product management processes across the Oracle Marketing Cloud (OMC) - a business unit comprised of 6 distinct acquired companies. During this time, I represented the GM/SVP for the global OMC product organization, directed a $100M+ annual headcount and operating budget, and lead cross-divisional functions, including Pricing Strategy & Operations, Business Insights & Analytics, Cross-product Program Management, SMS Business Operations, and User Assistance.Key Initiatives:➺ Establishing the rhythm of the business along with the operating systems and prioritization processes that fueled a 25% gain in efficiency➺ Building the roadmap framework and operational strategy for the rapid spin-up, enterprise alignment, and go-to market execution for multiple product lines, including leadership of the bootstrap launch of a team that created the 360 Customer Data Platform product➺ Running leadership operating system, key business and strategic processes, ad hoc programs. ➺ Leading the bootstrap launch of a team that created the 360 Customer Data Platform product➺ Playing a key role in 2 M&A integrations➺ Innovating and operationalizing a bundled pricing strategy➺ Organizing product strategy roadshows across 4 global sales regions

Boston, Massachusetts, Us

I was picked as Chief of Staff to the CEO with a dual role as VP of Business Operations & Program Management in late 2012. My focus during this time was to be a strategic ally and advance the operationalization of core executive initiatives. I guided the development of the operations framework and the execution of strategic programs for the C-suite and business executive teams.Key Initiatives:➺ Launching a Program Management unit to transform business operations and drive process optimization across Product, Sales, Marketing, Finance, HR, Compensation, and other functions➺ Scaling and maturing the Product Management team into a truly enterprise function➺ Driving executive team vision, strategy, and execution to enable ~35% annual growth➺ Building an adaptable operational framework and OKR performance management model➺ Co-leading an “Agile Everywhere” transformation program for 80 non-technical business operations teams➺ Driving additional strategic projects including: headcount prioritization and approval process, organization-wide product and repositioning launch, department reorganization, and sales commission planning.

Boston, Massachusetts, Us

• Scaled team from 3 to 15 Product Managers in support of 35% year-over-year sales growth in geographically dispersed organization (9 offices in 6 countries).• Added UX function to product development process via integration of 3 UX designers.• Established formal innovation process, including KPIs for customer discovery visits and charter customer programs to validate new product introductions.

Prior to the acquisition by Return Path and my M&A integration work with the CTO, I oversaw all aspects of product management for a growing portfolio of products and services.Key Initiatives:➺ Fueling 3x increase of customers and 4x growth in usage of our products and services offerings➺ Creating and formalizing business processes related to services delivery, customer success, and support➺ Leading the evolution of the product release process to ensure stable, predictable delivery with effective training, communications, documentation, and user feedback analysis

Reston, Virginia (Va), Us

Before VeriSign Internet Payments was acquired by PayPal, I led the full product lifecycle management for 4 disparate software and cloud services product lines.Key Initiatives:➺ Managing product roadmap and development lifecycle for 4 separate product lines➺ Growing the market share for holiday e-commerce spend by earning the top rank in key product marketing metrics➺ Introducing a use case-based approach to product strategy and business needs alignment

For this venture-funded business providing cloud-based real estate closing software and settlement services to Fannie Mae and top mortgage banks, I led a team of 5 product managers and process managers in the planning, development, and delivery of software and business process innovations.Key Initiatives:➺ Yielding a >200% ROI by optimizing the scoping of product releases➺ Driving investment strategy and prioritization for a $5M budget annually➺ Infusing a focus on operational excellence and financial impact into the DNA of business and technology teams