Robert Mills Email & Phone Number

Greenville, SC

• Served as Lead Analyst and Workforce Manager for centralized Customer Experience (CX) and Collections.- Functioned as business owner for multiple CX application development projects using AGILE SCRUM methodology..
• Hired, supervised, and mentored junior analysts for CX support roles.
• Enhanced WFM cycle by analyzing historical occupancy, schedule adherence, volume, and AHT trends and recommending improvements.
• Consistently received bonuses for exceeding performance expectations.
• Initially hired as contractor, transitioned to full-time status after 12 months based on outstanding performance.

Columbia, South Carolina Area

• Led development of processes and procedures, ensuring data and system security control assimilation and compliance.
• Performed data security analysis for all software applications, interfaces, and file shares to prepare for data encryption and remediation efforts.
• Created and developed application presentation level design and table structure design for new revenue accounting software installation.

Columbia, SC

• Managed up to 15 projects simultaneously.
• Conducted requirements and business process analyses, white paper studies, concept diagrams, storyboard, website mockups.
• Improved effectiveness of design by overseeing testing for software and website implementations, including defect resolution and testing accuracy.- Identified system impacts to operational functionality and efficiency..

Columbia, South Carolina Area

Columbia, South Carolina Area

Columbia, South Carolina Area

Columbia, South Carolina Area

Greater Nashville Area, TN

Greater Nashville Area, TN

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bba, Finance, General