Milly Klein Email & Phone Number

Verizon Fios Waltham, MA

• Provide onsite software configuration and integration to the Verizon FiOS Test Lab.
• Review requirements, specifications and technical design documents to provide timely and meaningful feedback for completeness and accuracy to vendors.
• Create detail, comprehensive and well-structured test cases and test plans using HP Quality Center software.
• Estimation, prioritization, planning and coordinating testing activities within the lab
• Identify, record, and document thoroughly to track defects.
• Complete test exit report and recommendation to clients for software launch.

Acton, MA

• Video on Demand and Monetization Software Sales
• Participation in RFI/RFP and Customer Contract Administration.
• Create agendas and conference calls with cross functional groups (customer, software engineering, product management).
• Understand objective of customer business requirements.
• Collect site audit of new/existing customer base. (SD, HD, MPEG2, MPEG4 (H.264), Channel Count (commercial insertion), active browsers, middleware, Gateways, Digital Rights Management, Over The Top Streaming.
• Generate product solution quotes using relationship database, NetSuite and/or Microsoft Excel. Verify list prices, discounts, part numbers, product descriptions, quantities and terms of conditions.

Acton, MA

• Responsible for adhesion to deliverables prepared by internal teams and project timeline for successful customer experience. Report to Director of Solution Engineering Sales. Support customer inventory and guidelines.
• Manage action item registry and weekly cross functional meetings to target completion of customer’s high level design and software release schedules. Create bill of material for lab entry.
• Perform onsite project management of software and hardware integration with internal and external teams.

Acton, MA

• Participate in weekly onsite meeting with client’s operational staff. Present VOD success rate, performance highlights and estimated time to deliver 100% success rate to Senior Vice President of Engineering.
• Onsite project management with field engineer to integrate digital advertising delivery of schedules, verifications and content files through satellite low bandwidth transmission.
• Onsite project manager to integrate national interconnect advertising concept and platform. Build out of national and local interconnects with remote and onsite personnel.

Concord, MA

• 24/7 Customer Service Technical Support team of six to cover digital ad insertion business requirements.
• Troubleshoot and diagnose operating system, software application, and video servers using remote access service(s) and various software tools.
• Worked with customer to resolve hardware or software issues.
• Using remote access helped customer(s) gain knowledge on software user interface to monitor systems and applications.
• Help mentor and grow technical support staff into a world class professional service organization.

Hudson, NH

Polycenter Products - NetView, Mail, Browser, Notes.NetView SNMP and MIB based management of objects. Manual test cases for software application UI.