Milly R. Email & Phone Number

Sheffield, Gb

Sheffield, England, United Kingdom

• Updated and maintained client e-commerce websites, creating 800 product listings with accurate descriptions, dimensions, and pricing, resulting in increased sales and enhanced customer engagement through consistent, reliable information.• Utilised a custom-built internal platform to update and manage a database of 50,000 products, ensuring smooth functionality and efficient data handling processes for accurate and up-to-date information.• Collaborated with developers to test web applications, identifying 12 critical bugs and providing feedback that significantly improved user experience and functionality.• Liaised daily with clients via email and telephone, translating their requirements into actionable tasks and coordinating with cross-functional teams to ensure efficient project completion.• Sourced and verified data from suppliers, while using Photoshop and Illustrator to create web-ready images, maintaining high accuracy in product data and visual consistency.

Derbyshire, England, United Kingdom

• Delivered personalized design services to 65 clients, managing bespoke kitchen projects with budgets up to £50k, ensuring client satisfaction through creative design solutions and on-time project completion.• Generated accurate quotes and invoices using Kashflow, ensuring precise data entry, calculations, and financial documentation, leading to timely customer responses and prompt payments.• Collaborated with clients, suppliers, and tradespeople to coordinate projects, overseeing budgets, timelines, and multiple stakeholders to ensure smooth project execution and cost control.• Utilized Excel to calculate project costs and pricing, ensuring accuracy in financial planning and effective resource allocation.• Led client meetings to gather requirements, define project briefs, and incorporate feedback, strengthening communication and problem-solving skills.• Managed communication and workflow between diverse teams, ensuring alignment with project goals and efficient process management.

• Gathered and analysed feedback from 23 Salesforce users during a digital transformation, leading to data-driven decisions that improved system usability and efficiency.• Conducted interviews with stakeholders at all levels, identifying 3 quick wins and 10 improvement opportunities, resulting in streamlined workflows and enhanced user experience.• Collated and presented actionable insights to management, facilitating informed decision-making and driving effective changes in processes.• Documented as-is and to-be processes, and collaborated with cross-functional teams to integrate feedback into strategic initiatives, supporting long-term business improvements.

Stanton-By-Dale, England, United Kingdom

• Managed and maintained 15,000 customer and sales records in Salesforce, ensuring systematic data collection and monitoring for uniformity and consistency across multiple reporting systems to improve data accuracy.• Configured Salesforce with custom objects, fields, validations, and automated flows, improving data quality, timeliness, and reducing administrative tasks, which enhanced overall user experience.• Collaborated with sales and business development teams to streamline processes, identify risks, and prioritize tasks, increasing workflow efficiency, data accuracy, and user engagement.• Developed an enquiry tracking system that reduced response times and improved data availability by 7 days for faster decision-making.• Utilized Excel (including PivotTables and formulas) to clean, analyze, and visualize data, and used Word to document and present sales performance, driving data-backed strategic decisions.• Increased quote follow-up rates from 5% to 80%, generating an additional £100k in revenue within 6 months by implementing data management solutions and providing Salesforce CRM training.

Edinburgh, Scotland, United Kingdom

• Counted and balanced cash and card tills up to £7k daily, ensuring accurate financial records and accountability while managing inventory, stock data, and supplier orders.• Managed £2,500 in daily cash inflows across hundreds of transactions, delivering exceptional customer service in high-traffic locations, contributing to record takings of £36,000 during Pride weekend.• Supervised a team of 6 and trained 20 staff members, developing leadership, communication, and organizational skills to maintain efficient operations.• Held keyholder responsibilities, including till reconciliation, opening/closing, and payments to vendors, demonstrating reliability and financial oversight.

Arts, Humanities And Social Science, Philosophy

Studied a diversity of subjects including: Logic, Medical Biology, Plant Biology, Art & Design, Morality & Ethics, Philosophy of Science

City And Guilds Nvq Level 3, Furniture, Furnishings & Fitted Interiors

A-Levels, Mathematics