Designed of the company’s website, limited programming duties.Handle all marketing and advertising for internet.Coordinate efforts with the other operating partners on all projects and planning.Follow-up and respond to customer requests.Write, edit and develop emails, newsletters and web content.

Followed-up and response to customer complaints.Organized and managed customer satisfaction levels measurement, using surveys.Development of a surveys evaluation and tabulation system.Prepared briefings for shareholder meetings.Followed-up and implementation of corporate identity manuals.Wrote press releases and media advisories weekly.Wrote and edited periodicals, web content, blogs and presentations.Responsible for contracting Travel Agencies and Tour Operators. Managed of mailing campaign.Created content for the organization’s annual report.Conduct research, compile data and prepare papers for consideration by executives.Email Marketing Campaign.

Responsible for the implementation of the quality improvement strategy. Control of the work of different teams and groups (including quality committee and improvement groups).Responsible for the operation and implementation of the quality management system. Measured of clients' satisfaction level.Followed-up and response to customer complaints.Organized and managed customer satisfaction levels measurement, using surveys.

Subjects taught: Academic year: 2010-2011 (1st Semester): Public Relations.Academic year: 2011-2012 (1st Semester): Management and Strategy.

Managed and designed of newsletter and e-mail campaigns.Updated periodicals on the official web site.Created and updated institutional online blog.Established connection with international and national tourist web sites tourist guides and search directories online.Social Media management.Established relationships with AA.VV on and off line.Promoted and advertised for the restaurant.