Milagros (Milly) Legra Email & Phone Number

Twenty+ years of utility experience with expertise in project management/process improvement and working in various areas of the business including Customer Service, Meter Services and Collections. In addition, she has successfully implemented large scale projects while utilizing Six Sigma quality and project management tools.Experience includes utility focused customer service, credit and collections, smart grid technology, big data analytics and field operations.She holds a Bachelor of Business in Finance and a Minor in English from F.I.U. and a certificate in Project Management from F.A.U. and is a certified Six Sigma Yellow and Green Belt.

Listed skills include Process Improvement, Business Process Improvement, Business Analysis, Project Management, and 23 others.

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  Meter Operations Manager

  Florida Power & Light Company

  Apr 2020 - Present - Florida, United States

  - Demonstrate strong leadership by providing guidance, support, and direction to 10 front-line supervisors and a dedicated team of approximately 140 union field and back-office employees.- Oversee all aspects of electrical metering operations for approximately 5 million customers throughout the state of Florida, ensuring reliable and accurate metering services.- Foster a culture of safety excellence by setting clear expectations, providing regular feedback, and promoting professional development opportunities.- Drive a culture of continuous improvement by implementing and championing initiatives to enhance operational efficiency, optimize resources, and deliver exceptional customer service.- Take ownership of project-related initiatives, collaborating with cross-functional teams to ensure successful implementation, timely completion, and achievement of project goals.- Ensure compliance with financial commitments by effectively managing budgets, monitoring expenses, and identifying opportunities for cost savings without compromising service quality.- Collaborate with key stakeholders, to ensure customer needs are met.- Drive employee engagement and labor relations by effectively communicating with union representatives, participating in grievance resolution discussions, and fostering positive relationships.- Analyze operational metrics, key performance indicators, and customer feedback to identify areas for improvement, implement corrective actions, and enhance overall operational effectiveness.

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  Florida International University - College Of Business Administration

  Finance, General