Supporting the Marketing & Communications Manager, assisting and developing email marketingcampaigns, creating reports, organise and updating company contacts database.

Undertook extensive web-based training in order to up skill my knowledge and competence in the area of Covid19 and was able to use this in a variety of emotionally challenging situations. Contact confirmed cases of Covid19 and providing the relevant and up-to-date information as to how they self-isolate and can continue with their lives and minimise the infection risks to others .Establishing whom the contacts live with and who they have been in contact with through the use of probing technique.Managing a team of Agents who provide a vital service during the Covid-19 pandemic, providing coaching, training, monitoring of KPI's, and team engagement.

Starting as a trainer and demonstrator for Benchmark in a UK wide campaign for Suretape in Travis Perkins, I moved into other roles within the business doing other training sessions in other DIY retailers and also trade shows. I moved into the merchandising team and was offered the opportunity to manage a growing 410 team, and covering over 4500 calls per month in the DIY stores across the UK and ROI. My roles including creating planning documents as well as training guides in both print, digital and video content.

We provide training to retail staff across the UK on all technology products. We work closely with some of the largest and well known vendors to make sure that their products are marketed, demonstrated and merchandised the correct way in the various retail markets. Speaking to many different customers, both internal and external, we can explain why products that they might not of considered before will be the best solution for their home or business. We pride ourselves on selling the solution to the customer and ensuring that they get the best experience with the products.

Graphic and Wed Design Company, with specialties in cartooning and background illustration.

Responsible for Instant Ink growth in print hardware sell-out and net adoption within 16 retail stores across a mixture of retailers/outlets through store colleague training and interactions with customers.

As experts in business, we offer our members a wide range of vital business services including advice, financial expertise, support and a powerful voice in government. Our aim is to help smaller businesses achieve their ambitions.When you run your own business, every now and again you need a bit of help, protection and support. That's where the FSB comes in. Established in 1974, the Federation of Small Businesses(FSB) is a national organisation which runs on a non-profit making and non-political basis. The FSB is the largest lobbying and pressure group in the UK and campaigns tirelessly to promote the interests of the self-employed and those running small businesses. The FSB provides a comprehensive legal support package for members who enjoy 24/7 access directly to solicitors. Full employment protection and Tax Investigation Insurance are just two of the significant benefits on offer. There is also an auto enrolment solution for employers, free business banking for as long as you are a member, preferential rates for members on merchant services, an insurance consultancy service, telecoms, energy, fuel cards, financial reviews and numerous other services which can lead to substantial savings.

We do things from the other way, we find a solution and work back to find a question. There are times when you just need to see things from other side of the fence and thats what we do, with different companies offering different services and products, we have that solution to find that question.

Creating new relationships with the music industries unknown stars, providing them with a solution to produce music in our music studio to record and release their music to the world.

Responsible for all APR marketing, working with store managers directly, to maximise opportunities within their location.

Support local store managers to grow the stores further, increase sales and give training and coaching support.

Company History The company was founded in 1984 by Keith Courtman. As a young graduate at British Leyland Systems, Keith was one of the first users of an Apple II Computer in the UK. He was so impressed he set up his own Apple Reseller business. He claims to be the first UK Reseller to supply a Macintosh Computer. The rest as they say, is history.Apple Premium Reseller StoresIn 2005 our Cheltenham store became the first Apple Premium Reseller in the UK. In addition to Cheltenham, we have also opened stores in Bristol, Swindon, Oxford and Leamington Spa. The stores offer a great shopping experience with all the Mac product range on display. Test drive a Mac in store and experience it for yourself! Talk to our friendly and expert staff and get all the advice you need. We will help you get started, installing your software and setting up email and internet accounts. All products are held in stock for you to walk out the door with your Mac. For our Business customersIf you are a business we can provide an experienced account manager able to offer you advice and help with a range of professional solutions. These include workflow, servers and storage systems, networking and communications, colour management and digital printing. We offer comprehensive training and ongoing technical support from our base in Bristol.In EducationWe are committed to supporting Schools and Colleges. As an Apple Education Solution Expert we have the skill sets to introduce the Apple Mac as a creative learning tool in the classroom.

Mange and look after store operations and increase sales.

Sales of ComputersSales Management Market DevelopmentRepair and DiagnosticsCustomer Service

To give support to my staff and drive forward the stores success through teamwork and sales.I have moved my way up through the company since they created their first retail store in Cheltenham.I helped create the marketing materials for the stores launch in the October 2005, as well as the instore material, such as the iPod guides, in store Point of Display, rolling demos and many more. With Western Computer never having a full High Street retail store, my previous experience of retail was a huge help to create the store that they wanted. I help decide on what products to include in the new store, and how it is merchandised. We have frequent meetings with the Managing Director about new products and how we can best take advantage of them in the stores.I became the Store Manager in August 2007 and have been able to create a store that consistently meets its sale targets and exceed them. I have supported and trained new members of staff including my assistant manager, and our weekend staff. I have also got a NVQ Level 4 in Management that has helped me further develop my skills in the way that I manage and run the store.I also provide training to the other members of the staff both at my store and other stores on how the systems work as well as developing sales and management skills.

To advise and sell Personal Computers to customers by identifying their needs and requirements. Also to advise on peripherals such as Printers, Digital Cameras and Video Camcorders as well as the supporting software.I was also responsible for support and development of the staff's development on training of the entire range of Apple Mac. I succeeded in increasing the sales of Apple Macs which has enabled the Worcester PC World to become one of the top 10 PC World stores in the company.I also discharged the duties and responsibilities of both the Duty Manager as well as the Sales Floor manager. This enabled me to gain experience of managing the store for a few days whilst the senior management team were off-site attending company meetings. This has developed my skills as I had to deal with major customer complaints if any, and also manage the sales staff so that they could maximise the daily sales figures against the stores expected targets for that day. 2002-2003Service Team MemberTo support and advise customers problems on the Customer Information desk, as well as till duties, the receiving and sending of stock and checking for discrepancies. The daily paper work which includes till receipts, credit information and exchanged items information.The service team is designed to help and maintain customer service in the store as well as the normal daily function of the store each day. I dealt with the customer issues that arise in store ranging from a customers computer not working to having to refund or exchange on products that were sold in store. I have also worked in the technical area to fix and repair computers that were brought into the store for their annual 'Health Check'.

Selling items at the till points to customers who chose items from the 350 page catalogue that was in the store. Advise on products suitable for the purpose intended, as well as advise on jewellery products sold in the jewellery department. I was also expected to pick stock from the warehouse shelving areas were the stock was located that the customers had chosen to purchase.I also has responsibilities to deal with customers problems on the customer services section of the store, as well as deal with customer faulty products as well as exchanges.I also dealt with security in the building to protect against shoplifters from stealing live stock from the shop floor area.