Milo Hancock Email & Phone Number

Liverpool, England, United Kingdom

At the passport office I completed training in the following;Basic passport applicationsComplex passport applicationsSecurity and Threat awareness trainingCustomer Relations trainingIn my current role, I regularly review and support passport applications, maintaining awareness of applicable policies, using the bespoke software packages available, as well as Microsoft Office, to independently resolve complex cases.I work with highly sensitive information and support customers to provide help and guidance, where necessary, to resolve their queries using my excellent communication skills to ensure advice is given clearly and concisely. I have regular contact with HM Passport Office customers and am often the first point of contact so it is my priority to maintain a professional manner at all times. I uphold myself to a high standard of work, have met all key performance indicators for my current role, and I am DBS cleared.I keep myself familiar with updates to new security threats by going to regular threat awareness meetings and keeping up to date with emails and weekly threat updates as well as the HM Passport Office policies and guidance to confirm that the information I pass on, is up to date, relevant, and correct.

Greek restaurant /bar/club. Working in a multi platform bussines behind the bar as a cocktail mixologist, serving wine at tables and offering advice on the drinks menu. It's a fast paced job, with a mixed clientel. I also cash up at the end of the evening and close down the bar. I have experience making all the classic drinks as well as specialised cocktails and wines.

While working at Marks and Spencer I worked in multiple sections of the store including the sales floor where I worked on visual merchandising and organising different looks and displays for each section. I also worked on the foods, replenishing the shelves, serving customers and on the food ordering service at Christmas time. Food ordering was could be very busy and customers could become angry and irate if the orders were wrong. This job taught me how to think fast and work with the customer to get the best outcome if anything had gone wrong with the order. I also worked customer service desk. this included dealing with different problems and a diverse range of people, as well as ordering products for customers I also had to support the managers ordering for their specific departments. I have also worked in the cafe as a barista training on tills and in making a verity of coffees while giving quick and high-quality service to customers, creating positive relationships with customers and regulars was also key to working in the cafe. Working here taught me how to work well under pressure, excellent customer service skills and a wide variety of skills important when working in such a large busy store.

I worked different festivals across the country providing food and catering for the events, a high pressure environment where you have to be flexible and have the ability to change what you're doing in different situations like power cuts. The job included creating and taking down the stall as well as learning different skills about creating a portable kitchen, fast service work with no mistakes for long breakfasts and late night service. Working on food prep, making coffees, smoothies and toasties and wraps I have learnt many catering skills at this company as well as the ability to work long hours on flexible shifts and late night.

Bachelor Of Science - Bsc (Hons), Computer Forensics, 2-1

Activities and Societies: Previous committee member and player for LJMU American football team. A Professional skills course that covered.

Pearson Btec Level 3 National Certificate In Business, Business, Double Distinction

Pearson Btec Level 3 National Certificate In Information Technology Qualification, It, Triple Distinction

Gcse Aqa, English Literature (British And Commonwealth), B

GCSE AQA English Lit

Gcse, English Language, B

GCSE AQA English

Gcse Aqa, Maths, A

GCSE AQA Maths