Milo Nguyen Email and Phone Number

• Provide support to 3392+ sites in the LA Market to kick start Dish Wireless’ 5G ORAN network rollout by reaching the 70% network launch goal in June 2023• Generate 10,000+ purchase orders for vendors to drive the completion of wireless projectso Maintain site budgets by validating purchase orders through weekly site reviews• Monitor project progress by producing several Google sheet dashboards and reports to communicate metrics and results to key stakeholderso Create Redlines Tracker for smooth handoffs between key stakeholders to corroborate swift revision of site planso Design Closeout Packages Tracker to facilitate prompt review of the overall site builds to ensure timely payments to contractors• Produce weekly Excel financial reports for managers to drive decision making and developing insights to stay within project financeso Decrease amount of outstanding purchase orders by 97.2% from ~$29mil to ~$800k• Update forecast dates for project milestones to verify appropriate fulfilment of tasks by vendors• Collect, log, and upload team notes to shared servers for unified company access• Lead, host, record training sessions for team members to optimize functionality of in-house tools

• Provided technical support for 2,100+ stores by troubleshooting PCs, POS systems, printers, and network issues• Evaluated training effectiveness by reviewing 1000's of archives to develop training best practices• Led monthly regional meetings by hosting training and breakout sessions for new projects

• Processed an average of 1000 coverage forms monthly on benefits administration system, WLT software• Initiated daily reviews of work with department supervisors to monitor and improve training procedure• Oversaw more than 20 service representatives as their account manager to aide with day-to-day activities• Generated around 800 missing information requests using SQL to extract/paste fields from WLT onto Word • Assisted with weekly phone calls regarding online individual member or company payments for billing• Encrypted emails with passwords and viewing restrictions to protect PHI and meet HIPAA regulations

• Improved monthly sales Excel sheets with explainable graphs using pivot tables to visualize store sales• Developed each individual member on his/her team performance by setting incremental achievable goals• Analyzed competing cost-efficient vendors by negotiating pricing bundles for similar quality products • Trained team members to achieve exemplary customer service and attention to detail for barista work

• Enabled decision making by communicating with project chairs during meetings to stay on project timelines• Hosted annual philanthropic events by maintaining relationships with organizations for community issueso AIDs Walk, Alzheimer’s Walk, Relay for Life, Zetability, Human Trafficking Month• Organized fundraisers by contracting vendors to increase chapter revenue by $6000 for 2 semesters• Budgeted and monitored semester funds with detailed spreadsheets to stay within an annual budget• Awarded with Multicultural Greek Council: Organization & Community Service of the Year

• Conversed with 100+ customers daily to personalize a welcoming experience during their visit• Empowered 50 team members to further develop their interpersonal skills by integrating our individual differences as a strength• Facilitated weekly team bonding activities outside of work to be inclusive of each member’s differences• Ordered and sorted the store’s inventory by comparing physical inventory to our designed spreadsheets to maintain workflow on a weekly basis• Assisted in the recruitment and interviewing efforts to bring in new employees