Driven by my passion for continuous learning and growth in business, I bring over a decade of leadership experience and a successful track record across the hospitality and fintech industries. With a B.B.A. from Hotelschool The Hague, I’ve honed my skills in building and managing high-performing teams, launching successful ventures, and driving customer satisfaction.My Expertise: - > Business Leadership & Development: 10+ years experience in food and beverages industry as a leader. I have led openings of new restaurants and cafes, consistently achieving sales targets while delivering exceptional customer experiences. I continued leading teams in my most recent role as team lead in one of the worlds largest cryptocurrency platforms. - > Team Building & Management: Skilled at building multicultural teams, I’ve fostered a culture of collaboration and high performance, ensuring operational excellence with an inclusive approach. I specialised in leading customer support teams with a key mission to deliver 6 star service.- > Sales & Negotiation: Whether it's securing deals or building lasting client relationships, I excel at turning opportunities into results through strategic planning and effective communication.Key Achievements:- > Successfully opened and scaled 10+ of restaurants and cafes, driving both revenue and customer satisfaction.- > Spearheaded multicultural teams across the hospitality and fintech industries, improving operational efficiency and team cohesion.- > Delivered positive sales growth year-over-year in previous hospitality ventures - > Contributed to the growth of a fintech leader in the cryptocurrency sector, navigating complex challenges in a rapidly evolving digital space.Grateful for all the experience I've gained, my goal now is to grow as an entrepreneur. I want to focus on creating memorable client experiences and delivering trustworthy and reliable product & service. Let’s connect and explore how we can create impact together.
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Assistant Food And Beverage ManagerEmirates Flight Catering Nov 2019 - May 2020Dubai, Dubai, United Arab Emirates- overlooking the operations of 12 physical outlets- managed a team of 70+ - organising catering and events on a weekly basis -
Food And Beverage ConsultantAl Ahli Holding Oct 2018 - Jan 2019Dubai, United Arab Emirates- Rebranded the F&B brands within the group portfolio- Increased sales by 12% MoM within the first two months of starting the project- Decreased overall cost by 9% through negotiating all contracts to reflect the current market conditions- Improved customer experience and communicated with our target market- Worked on new restaurant openings and concept development
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Food And Beverage ExecutiveMarka Holding Oct 2014 - Aug 2016Dubai, United Arab Emirates- Conducted feasibility studies and budgeting for 5 Marka F&B outlets- Market research and looking for new opportunities within the industry- Created and delivered employee trainings for more than 100+ staff members,- Presented new concepts and competitor analysis, - Developed processes and procedures for the entire hospitality department at Marka,- Helped achieve 3 successful openings of Marka’s own brand concepts and 1 international franchise. -
Area Outlets ManagerHaagen Dazs Dubai Feb 2013 - Sep 2014Dubai, United Arab Emirates- Managed the operations of 7 outlets and 40+ multinational staff members- Maintained a steady increase in sales of 4%YoY- Achieved a high level of customer satisfaction and a 100% mystery shopper score
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Management Intern & Project CoordinatorThomas Klein International Jul 2011 - Jan 2013Dubai, United Arab Emirates- Assistant Manager in Ping Pong Restaurant in Dubai Mall and Elements restaurant in WAFI mall for 6 months- Project coordinator for El Seref Complex (Sudan) and Thomas Klein International -
Food And Beverage AttendantPulitzer Amsterdam 2010 - 2011Amsterdam Area, Netherlands• Day-to-day operational duties in the hotel’s restaurant, bar and room service department -
Junior Duty ManagerHotelschool The Hague 2008 - 2011Amsterdam Area, Netherlands• Running a night shift in a 10-room hotel and student dorm facility belonging to Hotelschool the Hague, responsible for keeping the safety and security for the guests and students in the building, receptionist duties (check-in / out guests, make reservations), handling complaints, etc.
Milos Kovacevic Skills
Milos Kovacevic Education Details
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Hotel Management
Frequently Asked Questions about Milos Kovacevic
What is Milos Kovacevic's role at the current company?
Milos Kovacevic's current role is Team Lead at a Top-Tier Cryptocurrency Platform | Automotive Entrepreneur | Building Success in Business.
What schools did Milos Kovacevic attend?
Milos Kovacevic attended Hotelschool The Hague.
What skills is Milos Kovacevic known for?
Milos Kovacevic has skills like Food And Beverage, F&b Operations, Teamwork, Hotels, Music Education, Training, Hospitality, Hospitality Industry, Management, Hospitality Management, Communication Skills, Computer Knowledge.
Not the Milos Kovacevic you were looking for?
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Miloš Kovačević
Software System Designer 1 At Amd | Msc Student At University Of Belgrade, School Of Electrical EngineeringBelgrade -
2gmail.com, insicon.se
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2ingka.com, krstarica.com
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Milos Kovacevic
Berlin
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