Undertaking short-term or long-term projects to address a variety of issues and needs. Meeting with management or appropriate staff to understand their requirements. Conduct and analyze situation and data to identify and understand problems or issues. Presentation of possible solutions.

• Install, configure, test and maintain operating systems, application software and system management tools.• Proactively ensure the highest levels of systems and infrastructure availability.• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with other IT personnel to implement those fixes.• Performing service and maintenance of the computer equipment.

• Determining the best solution based on the issue and details provided by customers• Performing remote troubleshooting through diagnostic techniques and pertinent questions• Direct unresolved issues to the next level of support personnel• Identify and suggest possible improvements on procedures

• Administration of company databases• Organize a filing system for important and confidential company documents