Milos Amanovic Email & Phone Number

Belgrade, Rs

Belgrade, Serbia

Provided effective troubleshooting for websites and mobile applications.• Giving information about the product or service to existing customers andprospects• Communicating via telephone, mail and/or chat with existing customers in orderto solve their inquiries• Communicated effectively with colleagues and superiors.• Attended workshops and conferences centered around increasing customerservice skills.• Promoted to Digital Support Specialist after 8 months --------------------------------------------------------------------------------------Maintained up-to-date knowledge of all digital products and services owned byAmazon, these include all hardware and software products.• Diagnosing and troubleshooting Amazon software on Windows, Mac, Androidand IOS devices for more than 10 different security software products• Ensuring all issues are properly logged by monitoring possible behavior trendsof the customers’ issues• Prioritizing and managing open Tech support cases

Belgrade, Serbia

Provided superiors with thorough market research necessary to target newbusiness.• Assisted superiors with marketing research.• Conducted thorough research including market, brand, and competitor analysis.• Gathered data to better understand the current market.• Worked well independently and also with others.