Cloud Solutions • Innovation without Disruption for Avaya customers means extensibility of the Avaya platform investments they have made over the years, while simultaneously providing for the use of integrated cloud-based services. • This Avaya approach to delivering cloud innovation to our customers neutralizes the impact of change (“innovation”) that any business experiences with infrastructure and application innovations. • Contact Center businesses and other direct customer facing business specifically have an even higher degree of sensitivity to these changes as the customer experience change can be challenging to plan for or mitigate. • In these situations, the combination of leaving the Avaya architecture in place and layering in a unified client experience for agents is the key to limiting the disruption. • Key to this approach is Avaya’s single code base, cloud native strategy to harness the best of Avaya’s capabilities in our heritage premise applications, ensuring they live on in our innovation. • When these critical functions and features exist in our prem and native cloud Experience Platform, migration becomes seamless for the business and the users.

Simply, Avaya stands for customer value – as defined by the customer. At Avaya, we put the customer at the center of everything we do and start with their outcomes in mind.Customers have an expectation of deriving compelling benefits from their relationship with us and an equitable return on the investment they have made in Avaya products and services.As the world’s foremost business communications specialist, we enable superior Customer Engagement and Team Engagement that deliver genuine business advantage and help our customers achieve their business goals.Underpinning our engagement technology is our fabric network—a fast, flexible, reliable foundation for team and customer engagement now and in the future. We believe that every business interaction should be as simple as a phone call and as engaging as a face-to-face conversation. With an impressive heritage and continuous innovation in telecommunications and contact centers at our core, we are able to deliver on this belief with an unprecedented customer experience.

Sales and Engineering:- Seek Opportunities (New Business / Revenue)- Handle Proposals and Manage the Presentation Process- Translate Customer Request to Solution(s)- Coordinate Competitive Situations and Recommend TacticsProduct Lifecycle Management:- Determine Solution Fit in a Customer Vertical and Match to Overall Strategy- Explore Worldwide Relationships that Span our Geographies and Match our Strengths- Analyze SWOT from Independent Research Firms- Translate and Feed Discoveries to Sales Teams and Executives

A global company enabling Enterprise Customer innovation, value and wealth creation by applying leading technologies to business needs.Network and IT SecurityIT Governance and Regulatory ComplianceSecurity, Audits and CertificationsServers and StorageData Centers and Desktop Virtualization

Public Relations Committee Chair, responsible for both internal and external communications.

Companies hire us to increase the effectiveness of collaboration among teams internally and customers externally. Responsible for the design and implementation of technologies that increase revenue and decrease costs.Consultants, we design, implement, and manage technology projects nationally.Real-time communications > Voice, Video, Chat, and IM; Unified Communications and Unified Messaging; Contact and Context Centers; Network and Data AnalysisManaged Network Services > Vendor Management (phone system, PC Vendors, ISP vendors, etc); Helpdesk for PC’s; Help Desk for Servers; Integrated ticketing system on each PCProjects > Penetration testing; Network Audit; Technology Road Map; Design, configuration and implementation of Security and Infrastructure projectsManaged Security > Firewall; Antivirus Gateway; Gateway Spam Solution; Intrusion Protection and Prevention; Web Content Filtering; Application Control; Site-to-Site VPN; Remote user VPN; Data Leak Prevention; Wireless Access Points; Load Balancing between the multiple internet connectionsCloud Services > Hosting and ReplicationBack-up and Recovery > Onsite Data Back-up and Offsite vaultingwww.ccctechnologies.comSpecialtiesLong-term, strategic engagements with a high-level of complexity.Healthcare• Nurse Communications• Staff Workflow• Critical data access and timing• Physician availability• Automation: Prescription, Room Availability and Scheduling

Provided executive direction and strategy of the USSC - a Semi-professional athletic organization sanctioned under the United States Soccer Federation.