Cloud Solutions
CurrentCloud Solutions • Innovation without Disruption for Avaya customers means extensibility of the Avaya platform investments they have made over the years, while simultaneously providing for the use of integrated cloud-based services. • This Avaya approach to delivering cloud innovation to our customers neutralizes the impact of change (“innovation”) that any business experiences with infrastructure and application innovations. • Contact Center businesses and other direct customer facing business specifically have an even higher degree of sensitivity to these changes as the customer experience change can be challenging to plan for or mitigate. • In these situations, the combination of leaving the Avaya architecture in place and layering in a unified client experience for agents is the key to limiting the disruption. • Key to this approach is Avaya’s single code base, cloud native strategy to harness the best of Avaya’s capabilities in our heritage premise applications, ensuring they live on in our innovation. • When these critical functions and features exist in our prem and native cloud Experience Platform, migration becomes seamless for the business and the users.