Miloš Gemaljević Email & Phone Number

Belgrade, Serbia

Belgrade, Serbia

• Contributing to system testing procedures using analytical skills to ensure product quality and reliability.• Implementing quality control measures throughout the testing process to ensure adherence to standards.• Collaborating within an Agile development environment, participating in test planning and continuous integration processes.• Utilizing Selenium (C#) for test automation to improve test coverage and reliability.• Conducting product testing with focus on API testing.• Contributing to quality assurance testing efforts, ensuring the delivery of high-quality products to customers.• Performing application network communication security testing using the tools such as Fiddler and Wireshark.

Belgrade, Serbia

• Designed and executed test cases and plans for various platforms and applications.• Conducted weekly iteration testing of browser extensions for Chromium-based browsers.• Performed desktop application testing for Windows and macOS platforms.• Conducted mobile application testing for iOS and Android platforms.• Performed regression testing, smoke testing, and integration testing procedures.• Managed defect and issue tracking for all company products, ensuring efficient resolution and product quality.

Belgrade, Serbia

• Troubleshot a diverse array of technical and non-technical challenges, actively seeking solutions to intricate problems.• Provided comprehensive responses to inquiries regarding products and services, enhancing customer satisfaction and fostering positive relationships.• Leveraged expertise in problem-solving to optimize processes, contributing to the smooth functioning of operations.• Ensured seamless experiences for both clients and team members by actively participating in troubleshooting and assistance efforts.

Belgrade, Serbia

• Provided freelance translation services for contracts, manuals, business documents, websites, and literary works.• Ensured accurate and culturally appropriate translations, meeting client requirements.• Delivered timely translations, maintaining client satisfaction and fostering long-term relationships.• Handled diverse translation projects, demonstrating versatility and adaptability.• Contributed to effective communication and internationalization efforts for clients across various industries.

Belgrade, Serbia

• Managed sales operations, resulting in a 15% increase in revenue.• Served as a sales representative for "AMS" Insurance, achieving a 20% growth in client acquisition for "Polis BMS"• Provided client management and support, leading to a 25% improvement in satisfaction and a 30% reduction in churn.• Maintained a 95% accuracy rate in completing forms and contracts, ensuring compliance.• Generated a 10% increase in policy sales, enhancing market presence and profitability.