Check - in and check - out procedures, cashier responsibilities, answering the phone, maintaining a house bank, group arrivals procedures, guest room assignment and control, room key control, room up sell, making reservations for restaurants, theaters, sightseeing tours, boat cruises, rent a car, airport transfers, etc... promotion of loyalty program, promotion of hotel facilities such as restaurant, bar, spa center, etc... cooperating with other departments such as Bell Desk, Housekeeping… Show more Check - in and check - out procedures, cashier responsibilities, answering the phone, maintaining a house bank, group arrivals procedures, guest room assignment and control, room key control, room up sell, making reservations for restaurants, theaters, sightseeing tours, boat cruises, rent a car, airport transfers, etc... promotion of loyalty program, promotion of hotel facilities such as restaurant, bar, spa center, etc... cooperating with other departments such as Bell Desk, Housekeeping, Engineering Department, Room Service, Sales Department, Reservation Department to meet the guests needs, giving information about the Hotel and the city, problem solving, dealing with guest complains in polite and effective manner, managing special requests from guest, shift handover, grooming, responsible business... Show less