Milos Vucic Email & Phone Number

Pancevo, Vojvodina, Rs

Pančevo, Vojvodina, Serbia

Belgrade, Serbia

• Working mainly on Product projects in an agile global environment as part of the Project Management Office (PMO)• Supporting and managing projects, creating Project Initiation Documents (PID) and other project documentation in Jira and Confluence• Communicating with both internal and external stakeholders, scheduling meetings, taking meeting notes, preparing presentations, etc.• Ongoing reviews and improvement of business processes and contributing to Lessons Learned• Reviewing and comparing vendor pricing proposals• Working on an acquisition of a Romanian software company

Belgrade, Serbia

• Identifying and capturing missing software maintenance (SWM) revenue within BANKING line of business• Executing detailed perpetual SWM analysis for client audits as part of the "Flip to Subscription" project• Performing SWM subscription audits as part of the "Subscription Audit" project

Belgrade, Serbia

Revenue Lifecycle Management*** 2019 Top Performer Award• BANKING– Submitting monthly bonuses for Inside Sales organization (Incentivizer)– Order processing (>$700M) and resolving invoice disputes– Resolving invoice disputes– Customer Data Management integrity• HOSPITALITY– Ensuring Dunkin’, McDonald’s, Checkers, Popeyes and Wendy’s data integrity for service delivery, billing and reporting for various projects– 7 projects*** "Dunkin P1220/P1230 Replacement Project" ($25M, <0.01% mistake from >7,500 orders)*** 2018 McDonald’s Break-Fix Data Integrity Award• RETAIL– Weekly reporting for senior management• Order processing and updating entitlements• Reporting (preparing reports and dashboards to present various metrics accurately)• Process creation and improvement• Everyday use of Salesforce, QuoteBuilder, NCDM, SOM WFT, Invoice Engine and SharePoint

HW – Global Operations; McDonald’s Ordering Team Serbia• Ensuring that all customer requirements are identified and met• Manage the Quote to Cash process supporting NCR Hospitality chain• Various e-mail groups monitoring, task ownership and accountability• Collaboration with Sales, Business Operations Center (India), Customer Care Center (US), Data Management and Account teams• Everyday use of QuoteBuilder, My NCR-N@YS, EDW, ERP, Customer Web

MSO Retail & Hospitality Helpdesk• Providing IT (both HW and SW) support for POS and FastLane SelfServ Checkouts• Dealing with delicate customer escalations• Communicating with customers through various means to remotely resolve problems• Using tools to remotely access customer equipment to diagnose and resolve problems• Sending a technician to resolve the problem on site, if needed

Belgrade, Centralna Srbija, Serbia

• Providing IT (both HW and SW) support for POS and FastLane SelfServ Checkouts• Dealing with delicate customer escalations• Communicating with customers through various means to remotely resolve problems• Using tools to remotely access customer equipment to diagnose and resolve problems• Sending a technician to resolve the problem on site, if needed

Kovin, Vojvodina, Serbia

• Collecting reports from the previous shift• Supervising the implementation of the exploration plan• Participating in the creation of the Annual Production Plan• Creating weekly, monthly and half-year exploration plans• Monitoring continuous production and that the required level of production is met

• Finding proactive and enthusiastic individuals to form the organization's Executive Board (EB)• Annual activity plan creation and delegating assignments to EB members• Monitoring forming of Project, PR, Marketing, Fundraising and Logistics teams• Organizing free of charge seminars and conferences for students• Project (in cooperation with EQUILIBRIO - Educational System) for the best students of Students' City to learn Spanish, Italian, Russian and French languages free of charge and get The Language Passport of the Council of Europe

Milentija Popovica 9, 11070 Novi Beograd

1. Updating databases,2. Event Management,3. Data analysis and 4. Marketing materials preparation.

Studentski Trg 1, 11000 Beograd

Kraljice Natalije 15/18, 11000 Beograd

Đušina 7, 11000 Beograd

Kamenicka 6, 11000 Belgrade

Outgoing Exchange team member.

Master'S Degree, Underground Mining Engineering, Gpa 9.78/10.00

Graduated, Underground Mining Engineering, Gpa 9.59/10.00

Activities and Societies: Students' Union of Faculty of Mining and Geology, The Blood Transfusion Institute of Serbia, Dance Club You Dance