As the Aftersales Manager for Hisense Gorenje Europe in Serbia, I lead and improve the service processes, products, and customer satisfaction for a global leader in home appliances. I have over twelve years of experience in aftersales service management, and a bachelor's degree in electronics and telecommunications.My core competencies include problem solving, services product management, and customer relationship management. I leverage my technical skills and domain expertise to develop and implement solutions that enhance the performance and functionality of home appliances. I am passionate about delivering high-quality service and support to customers, and creating value for the company and the customers by ensuring the optimal operation and maintenance of the products. My goal is to continuously improve the service quality and efficiency, and to exceed customer expectations.