Michael Lim Email & Phone Number

Phoenix, Arizona, United States

Chesterfield, Missouri

*Developed new software features and enhancements for enterprise software systems.*Introduced several new user interfaces for “Cash Management” concept, which delivered robust cash drawer assignment tracking experience to Dunkin Donuts and Starbucks.*Designed workflows for Property Management UI, allowing for a more streamlined approach to check closing.

Scottsdale, Arizona

*Fixed existing code defects and added Unit Tests, verifying all new code changes were within acceptance parameters. *Supported development maintenance team, reducing the defect count in the Oracle Simphony code base by four to eight defects per sprint.*Aided QA personnel with test case writing and proper testing execution strategies.*Worked closely with.

Scottsdale, Arizona

*Lead a QA team during the POS Sales Recording Module certification process, allowing Profit Series to continue business in Canada.*Performed no-harm and smoke tests to ensure newly introduced code did not negatively affect existing software features.*Wrote and executed test plans for all new features and code changes for reported defects.*Collaborated.

Scottsdale, Arizona

*Promoted to hardware team specializing in data recovery and systems reconfiguration.*Supported large volume of customer inquiries while implementing a strategic escalation of unresolved customer issues to appropriate teams.Tracked all customer inquiries from beginning to end working with the QA team.