• Improvement of development processes by optimizing code, and simplifying client communication.• Mentor Juniors on the products, technologies, code, clients and projects.• Further extending the in-house API encapsulation to include Qlik’s json API.• Client support and wireframe implementations.• Collaborated on Menora’s “People & Computers” award winning project, February 2020.

• Development and deployment of new dashboards/projects using the company’s products and according to the clients’ needs.• Development of new advanced features in existing application.• Encapsulate Qlik-Sense’s capabilities API for inner company use in order to meet the dynamic needs of a diverse clientele.• Ongoing collaboration with the UX team, structuring the wireframe in an agile capacity.• Constant communication with and support of a variety of clients including Menora, Tnuva, Diplomat, Shafir, and Hamat to name a few.

Achievements:• Reduced daily support ticket amount by 10%.• Eliminated 4 types of support tickets all together.Responsibilities:• Provision of Remote Assisted Technical Support and On-Site Instructions.• Customizing the system's functions to the client's logistical and technical needs.• Developing detailed documentation for troubleshooting and training manual for new hires and clients.

Achievements:• Raised user satisfactory survey results from 8.2 to 8.8 (out of 10).• Reduced overall ticket handling time by 3%.Responsibilities:• Management, supervision and training of the technical support team and systems.• Real-time operation of the company’s systems, during production shifts.

Achievements:• Redeveloped the training program for new clients, reduced on-boarding time by 25%.Responsibilities:• Provision of Tech Support and Introductory Training in English, mostly in an online, real-time environment.