Milton Barker Email and Phone Number

Corporate capital medical device sales. Field Service Manager directly responsible for managing 400 plus Hospital and Laboratories in 13 states. I managed a team of 17 field service engineers and specialists, and senior specialist. Nationwide performance analyses showed we achieved some of the highest results in client satisfaction, mean time to repairs, first time repair rate, PM Completion, and expense management. Senior Field Service Engineer included specialized service on instrumentation, management of escalated customer care situations, technical training and mentorship. I was directly responsible for product installations, preventative maintenance, escalated service and support. My technical service abilities are sound with the highest quality of service and support in mind. I would describe my self as one who exceed's personal and company expectations in the Biomedical technology, Audio/Video broadcast production roles; utilize personal accountability, knowledge of my background in Biomedical electromechanical instrumentation and audio / video products as well as presentation and communication skills. Work closely with management and team members in strategic planning, monitoring and implementation of required annual service installation and preventative maintenance requirements.Exceed personal and company expectations through strongly established customer relations and commitment pre and post-sale. Utilize personal accountability, knowledge of the products, as well as presentation and communication skills with regard to securing the satisfactory needs of the customer. Work closely with market team members in strategic planning, monitoring and implementation of annual working sales plans and goals to consistently exceed plan and established sales goals