Milton Botha Email & Phone Number

Cape Town, Wc, Za

City Of Cape Town, Western Cape, South Africa

SME for the SD-WAN environment. Ensure that assigned infrastructure at the client site is configured, installed, tested and operational. Proactively identifying and resolving technical incidents and problems. Maintain a high level of service through pre-emptive service incident and resolution activities, product reviews, operational improvements, operational practices, and quality assurance. Investigate third line support calls and identify root cause of incidents and problems. Report and escalate issues to 3rd party vendors if necessary. Conduct monthly reviews of incidents and service requests, analyze and recommend improvement in quality.

Cape Town, Western Cape, South Africa

SME for the SD-WAN environment. Ensure that assigned infrastructure at the client site is configured, installed, tested and operational. Proactively identifying and resolving technical incidents and problems. Maintain a high level of service through pre-emptive service incident and resolution activities, product reviews, operational improvements, operational practices, and quality assurance. Investigate third line support calls and identify root cause of incidents and problems. Report and escalate issues to 3rd party vendors if necessary. Conduct monthly reviews of incidents and service requests, analyze and recommend improvement in quality.

My Responsibilities include:• Networks (2011 – present)• Network monitoring• Proactive identification of potential issues on the WAN & LAN• Configuration and dispatch of switches and routers• Troubleshooting of routers and switches• Scheduling upgrades and collaborating with network architects on network optimization• Troubleshooting complex MPLS issues• Troubleshooting complex QOS issues• Change Management• Multi-vendor multi-client environment• SDWAN Viptela migration and operational support• Meraki configuration and support for MR switches and MR46 Access Points• Technical Support Desk (2003 – 2010)• Technical Support Desk Team Lead (2008 - 2010) • Execute operational planning, monitoring and control• Influencing Performance Management & People Development• Workplace productivity and strategic planning• Manage exceptions, exception escalation

Nedcor Corporate Credit

• Daily maintenance of portfolio risk• Monitoring of limits and facilities provided• Handled and followed up on daily queries pertaining to clients• Ensure up-to-date security• Preparation of applications and reviews of facilities• Clients included Shippers, London and Hong Kong as well as special portfolio risk clients• Worked as part of a team• Communication skills – Liaison between public, management and clients

Gibs Foundation Management Programme

Prince2 Project Management

Itil Version 3 Certified

Comptia Network+

Bachelor'S Degree, Information Technology And Human Resources

Activities and Societies: Awards include Andersen Consulting third-year project prize for the best project for Business Information.

Education record

Cisco Ccna, Ccnp Switch - Attained June 2016

Cisco Ccnp, Cisco Certified Network Professional Routing And Switching