- Focus on building a custom web application through ServiceNow Service Portal- Usage of ServiceNow Studio to import and export custom ServiceNow tables to load client data- Built and designed Service Portal Widgets to create dynamic and responsive pages through integrating with backend client data- Within Service Portal Widgets, helped developed HTML, CSS, Client Scripts, Server Scripts throughout the custom web application- Comfortable building with HTML, CSS, JavaScript, JQuery, Angular, Script Includes

- Built and designed ServiceNow HRSD Case and Knowledge Management for USC- Led demos of ServiceNow functionality to key clients and stakeholders- Helped build and create HR Agent Workspace (frontend facing) where ServiceNow agents are able to understand their workload and handle HR cases accordingly- Currently over 150 active ServiceNow agents use HR Agent Workspace that intakes over 500 HR cases daily to fulfill customer requests and inquiries- Configured functionality for ServiceNow HRSD backend for USC so that COEs, Topic categories, Topic details, HR Services, Business Rules, Inbound Email Actions, etc., run smoothly for ServiceNow agent daily use- Setup Workspace View Rules and Access Control Lists (ACLs) for specific user populations (assignment groups) to either block or access sensitive information according to client requirements- Setup LDAP integration to create HR Profiles whenever specific users enter ServiceNow through LDAP load- Created Technical Configuration Documentation and Integration Design Documentation deliverables that covers the entire USC ServiceNow HRSD project scope- Helped draft a governance system for all of USC ServiceNow instances (Sandbox instance, Development instance, Testing instance, Production Instance)

- Implement cloud configurations and integrations onto ServiceNow instance as an endpoint- Maintain application modules (Security Operations) within ServiceNow instance - Customize ServiceNow instances using UI jobs and business rules to fit client needs- Utilized the IntegrationHub module for ServiceNow to be the centralized application to collect security incidents between external systems (CrowdStrike, Splunk, Google GCP Data lake)

- Maintains the company website mainly focusing on JavaScript and React.JS technologies for the frontend and MongoDB and Express for the backend (MERN stack)- Implemented new payment methods for users to select from using Stripe and Plaid APIs (ACH, Venmo, Zelle)

- Demonstrates proficient knowledge on how to deploy and architect AWS technologies- Able to provide best AWS practices and implementations towards project requirements

- Involved in multiple website application projects where I provide insight in UI design and workflow of the website mainly focusing on C# and .NET technologies- Manages new client information by manipulating user data into the backend of the server (ServiceNow)

- Acquired agile development skills during the production of an iOS fitness application- Developed Swift programming skills under the mentorship of a software engineer- Applied knowledge of Facebook and Google firebases to a personal project for access to user authentication

- Provided customer service in a fast-paced working environment- Able to multitask efficiently while given multiple jobs to accomplish