Milton Lee Email & Phone Number

San Francisco Bay Area

Tradecraft is a full-time product design apprenticeship program that prepares individuals to excel at high growth startups through a combination of hands-on-project work for startups, curriculum, and mentorship from industry practitioners.

• Identify and provide critical data analysis of systemic issues impacting business critical platforms and systems.
• Create metrics and alerts in New Relic, Splunk and Zabbix to monitor highly available business platforms.
• Define and advise improvements for the IT infrastructure in the production environment –revolving around availability, capacity, and scaling within AWS cloud architecture.
• Provide second level escalation guidance for the OCC and Engineering on high priority incidents impacting business critical systems.
• Support the IT Problem Management Process through the use of the ITIL Problem Management framework by discerning, researching and reporting on IT problems.
• Drive Root Cause Analysis (RCA) through interviews with subject matter experts (SMEs), data collection and analysis and personal knowledge of business systems and processes to create meaningful corrective actions.

• Monitored a national network of business critical devices, jobs and processes using Tumbleweed, Tidal and internally developed monitoring/alerting tools.
• Provided effective and quick troubleshooting using available tools ensuring all critical threshold metrics are properly configured.
• Facilitated as a liaison between various support groups during system outages. Worked with third party vendors and service provides on the remediation of outages.
• Effectively managed escalated incidents reported to the OCC to ensure SLA’s are achieved or exceeded.
• Provide accurate documentation of the incident instrumental to the ITIL Problem Management framework.
• Contributed accurate and timely communication including notification to internal stakeholders and third-party vendors.

Master Of International Pubic Policy And Management, Public Policy Analysis

Bachelor Of Business Administration - Bba, Business Administration And Management, General