As a ServiceNow Developer, I played a crucial role in enhancing and optimizing the company's IT service management (ITSM) capabilities through the ServiceNow platform. My responsibilities encompassed developing and customizing ServiceNow applications, automating processes, and contributing to the overall efficiency and effectiveness of the IT services provided to the business.Key Responsibilities:Custom Application Development: Assisted the design and development of custom ServiceNow applications to meet the unique needs of the client, focusing on enhancing user experience and operational efficiency.Process Automation: Utilized ServiceNow to automate key ITSM processes, including incident management, problem management, and request fulfillment, reducing manual effort and improving response times.Integration: Implemented robust integrations with internal and external systems to ensure seamless data exchange and enhance the functionality of the ServiceNow platform within the company's IT ecosystem.Performance Optimization: Monitored and optimized the performance of ServiceNow applications and services, ensuring high availability and reliability to support business operations.Stakeholder Collaboration: Worked closely with business stakeholders and IT teams to gather requirements, provide technical expertise, and deliver solutions that align with business objectives and IT strategies.Best Practices Implementation: Advocated for and implemented best practices in development and ITIL processes, ensuring compliance with industry standards and enhancing service delivery.

Managed communication cadence for core project team members, steering committee and executive sponsors.Performed day-to-day LAN and WAN administration, maintenance, and support.Authored documentation for system configuration and troubleshooting.Assisted in researching and resolving complex compliance issues.Created and monitored project estimate reports.

● Managed account for top 100 tech company.● Incorporated strategies to elevated employee efficiency.● Oversaw training of new hires.● Applied conflict management by offering solution-based practices where needed.● Implemented strong analytical problem-solving skills on multiple day to day task.● Lead organized and helped execute special projects.

● Manage the creative development process for field marketing projects by working with our internal creativeservices team and outside vendors● Partner with local companies to create programs to drive brand traffic.● Build relationships with developers and maximize opportunities at the center-level● Working with program managers to ensure that the project is done on time and performance measured● Performance analytics● Preparing and providing communications to ensure that the regional sales team is aware of planned activitiesand understands how to leverage them

● Managed communication, verbally or in writing, regarding claim processes/procedures with othercustomers, employees, leaders and teams● Worked independently and responsibly to handle claims in a professional and caring manner● Assisted in researching and resolving complex compliance issues.● Retrieved claims for XactAnalysis and Xactimate input.● Ordered aerial measurements.● Conducted inspections virtually utilising Livegenics.● Wrote complex estimate reports for insurance carriers’ documentation.