Milton M M. Email & Phone Number

Caguas, Puerto Rico

Puerto Rico

Led establishment and oversight of Security Operation Center (SOC), devising policies and procedures. Orchestrated infrastructure strategies for resilience and peak performance, monitoring threats and integrating advanced security technologies.Provided technical guidance, crafting company-wide security protocols, managing security controls across endpoints, servers, and firewalls. Directed incident response teams through the complete cycle, from preparation to post-event activity. Presented risk assessments and executive recommendations for enhanced cybersecurity posture.Collaborated with stakeholders on risk assumptions and organizational tolerance, tailoring communication across diverse leadership levels. Monitored and evaluated clients' solutions for compliance using SIEM, PRTG, and SolarWinds, interpreting vulnerabilities to ensure adherence to cybersecurity standards.Demonstrated meticulous attention to detail, analyzing data to modify and improve activities. Tracked security control metrics and evaluated network security for solutions. Proficiently communicated in English and Spanish, considering audience needs.Contributed to human resources and workforce development, conducting interviews, collaborating on hiring documentation, and fostering employee growth through coaching, mentoring, and training. Resolved personnel issues effectively.Accomplishments: • Spearheaded SOC creation, monitoring 20+ customers in under 11 months. • Streamlined internal processes, reducing 80% of manual operation waste. • Improved alert response time by 50% through process optimization. • Introduced a Learning Management System (LMS) for continuous team improvement, reducing educational time.

San Juan, Puerto Rico

Delivered exceptional customer service, resolving issues, advising, and ensuring compliance with regulations. Conducted oral presentations in English and Spanish, offering advice and training on potential risks.Displayed strong problem-solving skills, identifying issues within clients' policies, controls, and regulations. Responded to incidents and meticulously corrected problems.Provided technical guidance and executed cybersecurity consulting, support, and educational plans. Implemented architecture solutions using various tools for companies adhering to PCI and NIST standards. Served as a subject matter expert, supporting the sales team and counseling management.Monitored compliance by interpreting solution effectiveness, adhering to internal procedures, and meeting clients' regulations. Maintained up-to-date knowledge through ongoing education and certifications.Achievements: • Established a cybersecurity solutions testing environment for client training and demonstrations. • Led Vulnerability assessments crucial for obtaining PCI DSS Approved Scanning Vendors Certification, benefiting the company. • Presented PCI bank compliance and audit talks at international events, showcasing expertise

Caguas

Implemented architecture solutions using Palo Alto Networks' firewalls, McAfee's SIEM, and Tenable's vulnerability scanners across diverse sectors like banks, hospitals, and government agencies. Collaborated on device hardening techniques and conducted proof of concept (POC), documenting and presenting results on-site.Developed incident response protocols, minimizing damage during security breaches and unauthorized access. Analyzed vulnerability assessment data to identify potential points of attack and performed scans using various security tools.Provided level 1 and 2 client support, participating in Tier 3 incident response for security products. Conducted cybersecurity best practices training for customers and personnel.Achievements: • Led one of the Caribbean's largest SIEM implementations for a banking client. • Successfully deployed Cisco ISE Network Access Control system at Tortola National Bank.

Caguas

Instructed unemployed individuals through a federally funded college program, focusing on basic computer concepts and applications to enhance office-related job skills and facilitate employment searches. Taught Microsoft Office Suite, covering document creation in Word, spreadsheet management in Excel, presentation skills in PowerPoint, and email management in Outlook.

Master'S Degree, Information Security And Fraud Investigation

Bachelor'S Degree, Computer Programming