I am presently employed as a Pipe Freeze technician. I have been directly and indirectly involved with Pipe Freezing since 1994'. While utilizing my years of experience and knowledge. I am focused on providing the best service possible with an industry leader. Pro Tapping, Inc. specializes in working on live pressurized pipelines without shutdown of your service or system. We are “The No Shutdown Specialists®” for all of your Hot Tap, Wet Tap, Line Stop, Pipe Freeze and Valve Insertion needs. We perform these services while your system remains live and under working pressure – saving you time and money! Pro Tapping has been in business since 1983 and has been serving the entire Continental United States. We work in Pharmaceuticals, Hospitals, Government Agencies, Data Centers, High Rise Buildings, Refineries, Power Plants, and everywhere else where the existing pipe system may require modifications or repairs. Pro Tapping is SBE Certified and maintains up to date certifications in all OSHA and site specific trainings, as well as ISNetworld, Construct Secure, Avetta, and other management platforms.

Responsible for handling in-bound sales and customer communication (calls/emails/click to chat) in the processing, expediting, and troubleshooting of customer orders.• Owns the customer request and experience from initiation to final conclusion.• Process, via computer, all customer requests. Utilize multiple and often complex systems, programs, and monitors in order to research information.• Researches and resolves customer issues, expedites back orders, handles return and special requests. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns. Provides high-level, quality service, closely aligned with sales, to enable sales growth.• Follows up with sales, suppliers, and customers on any outstanding issues.• Responsible for looking for opportunities to provide solutions.• Makes recommendations on areas for process improvement.• Make decisions based on policies and past precedence.

Proven Sales Manager / Administrator with successful track record in prospecting , relationship development, proposal writing and customer relationship management. Manage Territory from Northern Jersey to VirginiaVisit prospective clients needing TDW Services / Equipment Capture infrastructure opportunities primarily in the water piping industry within region while preforming project manager duties from cradle to grave. As well as performed Contract Negotiations.

Manage Technician / Employee ProgressionEstablished means and methods along with writing procedures for large cryogenic applications. Responsible for quoting and coordination of infrastructure projects with emphasis on Customer Service. Responsible for providing project reports and schedule progression to upper echelon. Responsible for overseeing equipment maintenance and inventory of products needed for projects. Responsible for negotiating project contracts and providing P.O.'s through company pay roll system for payment of products and services. Additional dut included but not limited to training new Administrative Personnel. Within the parameters of me being the Supervisor I was responsible for checking files/records for completeness and accuracy prior to records being achieved per ISO and company requirements.

Received training as a 71L – Administrative Specialist. Received MARKS (file system) training as well as Primary Leadership Training While serving in the United State Army, I was the Supervisor of Personnel Administration Office in Ft Gordon GA. I was responsible for processing personnel for exit out of the military which included inputting, retrieval and querying computer systems to keep personnel information up to date to ensure proper information was captured prior to personnel leaving the military.