Milton Ramirez Email and Phone Number

• Support sales executives on responding to RFPs and presenting solutions in finalist meetings.• Work with sales and business leaders on analyzing and crafting solutions to meet client requirements• Communicate updates to Sales, Operations & Solutions colleagues on products roadmap• Collaborate with sales and business leaders on developing innovative business solutions• Train new Sales Executives on product services and business routines• Work with business leaders on understanding and sharing legislative updates with Sales Executives

• Accountable for the quality and timely delivery of the operations for 130+ clients• Managed a global staff of 25+ operations colleagues• Responsible for monitoring 5 vendors Service Level Agreements and issue resolution• Accountable for developing standard operating procedures and working with the onshore and offshore colleagues on ensuring high quality• Responsible for establishing high quality controls to monitor system output and incoming files• Worked closely with the client, technology, claims, and customer service, and shared services domains on client facing issues as well as processing related issues• Collaborated with onshore and global teams to identify, plan, and manage process improvement projects to improve processing performance• Implemented the Aon Hewitt's first US Only Model Reimbursement Account administration client and one of the first Health Savings Accounts clients

• Primary client contact responsible for making sure that all the portions of ongoing service delivery work smoothly and result in high-quality service• Accountable for building effective and efficient liaisons between all portions of the business domains• Worked with the client and business leaders to improve service delivery• Responsible for growing and developing the expertise of individual team members by working with other managers to match project-level opportunities with associate capabilities• Implemented three highly complex clients

• Implemented eleven of the first Aon Hewitt Reimbursement Account clients• Responsible for all the portions of ongoing service delivery work for several clients• Accountable for client issue resolution• Analyzed plan requirements, system functionality• Tested system changes/updates• Acted as an expert resource and role model in the areas of client relations, and plan provisions• Worked with managers on simplifying complex processes

• Monitored daily operations of the Client HR Services Team• Accountable for client issue resolution• Responsible for communicating and resolving critical client issues with business domains• Lead on three H&W Enterprise OPE initiatives• Aided on monitoring the daily operations of the Benefits Center• Partnered with managers in identifying training gaps to ensure accurate service delivery

• Developed security system requirements for both client and customer interaction• Assisted on preparing and delivering training classes for new and existing partners• Collaborated with the eHealth Exchange on gathering health plan coverage information• Explained and clarified options to customers about health and group benefit plans• Assisted and answered customer concerns

• Explained options to customers about savings, retirement, and health and group benefit plans• Served as a bilingual translator• Monitored performance of new associates• Collaborated on the implementation of the Help Desk• Founding colleague of the Orlando office