Developed the processes for the SDR and BDR teams for the company's SaaS solution sales. Walked sales team members through processes to ensure goal achievement and customer success.• Selected and lead the implementation of the software tools to prospect: Sales Navigator, Sales Phire CRM, and trained the teams on the use of it.• Achieved sales quota every month and followed up the compliance of the systematic procedure of sales.• Coordinated the deployments between sales and operations and followed up due dates of all sales of the company. • Analyzed data from CRM and team feedback to prepare marketing and sales strategies.

Analysis, design, implementation and improvement of the organization's internal processes, with the purpose of increasing efficiency, reducing costs, and improving the quality of services.Process Design:• Designing of the new processes or the improvements of the existing ones.• Process Model Development: Creating flowcharts and other visual models to represent processes clearly and concisely.• Establish performance standards: Define key performance indicators (KPIs) to measure the success of the processes and their economic impact through OKRs.Process Implementation:• Staff training to ensure all employees understand and can perform the new tasks.• Continuous monitoring and control of process performance to design adjustments as needed.Process automation:• Lead the automation of the opportunities found in repetitive tasks.• Implementation of the solutions to improve efficiency.

HR Consultancy business unit. Product and Service Development:• Identify new trends in the labor market and develop innovative products and services that meet customer needs, like a recruitment system to qualify candidates, compensation system for sales and operations, other required by the market.• Identify new business opportunities and expand the customer portfolio.Sales Management:• Lead and motivate the sales team and the consultant team, fostering a collaborative and productive work environment by developing together growth strategies.• Define clear roles and responsibilities, set individual and team goals, and provide necessary training and follow up.• Evaluate the performance of the team by analyzing the compliance of the systematic procedure of sales and its results from the prospecting to the closing.• Maintain 1 to 1 meetings with each sales representative to develop personalized strategies to improve their achievement.• Participate in industry events and develop networking.Customer Management:• Build and maintain strong relationships with VIP customers, understanding their specific needs and providing customized solutions.• Ensure customer satisfaction through high-quality service and tangible results of the consultants.Profit Management:• Track the Key Performance Indicators (KPIs) and analyze financial results.• Ensure the profitability and sustainable growth of the business unit through optimizing resources.Legal Compliance:• Ensure compliance of all business contracts with all laws and regulations.