Developing and administering cloud solutions for operational internal systems.Supporting various types of solutions, ranging from corporate solutions to highly complex charging systems such as data, mobile, and fixed access.Expertise in Intelligent Network platforms like Ericsson and Tropico.Proficiency in managing Online Charge Systems in virtualized environments using Huawei technology.Experience with M2M (Machine-to-Machine) technologies through Open Labs.Knowledge of IVR (Interactive Voice Response) systems provided by Mahindra.Utilizing monitoring tools like Zabbix Grafana and Cacti for system performance analysis.

Implementing and managing the technology operation of the main distribution center, equipment distribution center, and OBS Olympic transmission service.Supporting over 1,000 accredited users in the Logistic Warehouse to ensure smooth operations.Driving performance from a team of more than 40 individuals, including paid staff, contractors, and volunteers.Managing the technology team to deliver flawless execution of the Rio2016 Olympic and Paralympic Games without any serious interruptions or incidents with SEV 1 or 2 in the warehouse.Developing Technological Policies and Procedures to protect organizational assets while ensuring alignment with corporate objectives.Ensuring seamless integration between telecommunications (fixed and mobile), communications (radio trunk), technology systems, help desk services, and various stakeholders.Building strong relationships with partners, contractors, sponsors, and other key stakeholders within the organization.

Successfully completed installation and deployment projects for Telcordia's Intelligent Networks following Ericsson's acquisition.Collaborated closely with company project managers, software developers, as well as client O&M and project managers.Traveled extensively throughout the country to install projects on client sites across different regions and states.Mentored and trained new employees in the installation specialist function.Utilized IBM AIX platform as a primary working tool.Demonstrated proficiency in IN networks, SS7 signaling, and telecommunication concepts.

Installed and deployed telecommunications hardware and software for Telcordia's Intelligent Networks.Planned, executed, and managed new deployments for state-of-the-art telecommunications systems.Collaborated closely with company project managers, software developers, client O&M teams, and project managers throughout the installation process.Traveled extensively across different regions/states to install projects on client sites.Mentored and trained new employees in the installation specialist function.Utilized IBM AIX platform as a primary working tool.Demonstrated expertise in IN networks, SS7 signaling concepts along with strong knowledge of telecommunication principles.

Provided technical support within TIM's regional operations team, ensuring prompt resolution of technical issues.Acted as the primary point of contact for suppliers, effectively managing communication and collaboration to address challenges.Supported various platforms including LogicaCMG, Comverse SMSC (Short Message Service Center), Comverse VMS (Voice Messaging System), and Nokia GPRS Nodes.Troubleshot and resolved issues related to these platforms to maintain smooth operations.Collaborated closely with internal teams and stakeholders to ensure seamless integration between systems.Documented solutions and best practices for future reference.

Coordinated the Telcordia Smart Network team, ensuring efficient collaboration and execution of tasks.Analyzed and handled prepaid failures, identifying root causes and implementing effective solutions.Created scripts to address specific needs within the sector, optimizing processes and improving efficiency.Conducted analysis of existing scripts to identify areas for improvement or optimization.Implemented Corba technology for Oi's voice machines, enhancing their functionality.Managed Nokia's SGSN (Serving GPRS Support Node) Operation & Maintenance activities to ensure smooth operations.

Conducted thorough analysis of network traffic reports to identify patterns, trends, and areas for improvement.Utilized insights from traffic reports to optimize network performance, enhance efficiency, and improve user experience.Configured Cisco multiservice networks to meet specific requirements, ensuring seamless connectivity across various services.Managed fault detection and resolution within the Cisco multiservice networks, minimizing downtime through prompt troubleshooting.Collaborated closely with cross-functional teams to address network issues promptly and effectively.Documented configurations, troubleshooting steps, and best practices for future reference.

Operated and maintained the Motorola/Adc NewNet SMS platform, specializing in developing improvements to the platform.Configured and performed maintenance on the Glanayre VMS platform while continuously seeking opportunities for improvement.Handled international roaming complaints from Nextel customers located in other countries.Configured Teckelec's PTS (Signaling Transfer Point) as well as Nortel switches to ensure smooth operations.Conducted certification tests for Isup routes based on ITU-T standards with operators from different countries.Analyzed signaling protocols (SS7) between operators with whom Nextel had interconnection agreements.Configured and maintained common channel number 7 routes within Nortel Centrals.