Centralized pricing platform SRE lead.➥ Proactively monitor the platform and resolve production issues.➥ Present platform metrics to upper management.➥ Execute pipelines to deploy software releases.➥ Migrated data from on-prem to AWS.

Increased developer productivity by leveraging DevOps principles and automating repeatable processes.➥ Drove continuous improvement with focus on availability, usability, reusability, performance, maintainability, and cost.➥ Programmatically created Octopus Deploy projects with lifecycles, variables and step templates using Jenkins pipeline.➥ Provided end user support to application teams, including troubleshooting tickets, critical incidents and on-call support.➥ Migrated Octopus Deploy step templates to IAC and implemented CaC proof of concept.➥ Designed, developed and implemented strategy to upgrade Octopus Deploy server from 3.x to 2022.X reducing tech debt.

I led the operational health meetings across two software organizations continuously improving DORA DevOps metrics focusing on health, stability and availability of our platform. Analyze the SLA/SLO compliance, recent incidents, RCA and corrective actions to drive improvements.➥ Launched two customized OH dashboards and lead meetings to achieve SLA/SLO compliance.➥ Modified existing Django framework to implement new Jira filters and enhanced web based OH page.➥ Completed automation of the "OLP Services Dependencies Graph Updater" running on gitlab pipeline to automatically upload the dependencies graph & dependencies file to a confluence page weekly using Python.➥ System wide health lead approver during onboarding of new applications and train managers during OH engagement process.➥ Gained kubernetes knowledge deploying simple application on delivery platform verifying endpoint, metrics and splunk logs.➥ Generated Tableau charts reporting SLA/SLO metric compliance incorporating them into OH dashboards.

Mesosphere DC/OS administrator responsible for maintaining platform running containerized micro services software on-prem and AWS. Improved health, stability and availability of the platform comprised of 60 nodes and 280 services.➥ Created GitLab pipeline pushing Prometheus rules and Alertmanager changes to all supported environments whenever code changes were checked into master branch.➥ Completed automatic docker restart procedure as a file descriptor exhaustion workaround using shell script and Puppet/Hiera for on premise nodes and CloudFormation for Mesosphere DC/OS AWS nodes on DEV/PROD environments.➥ Created automation to send alerts upon Control-M job failure to event broker generating alerts via OpsGenie.➥ Implemented algorithm detecting missing hourly data due to tracking daemon failure and back filled missing data using Python. ​​➥ Setup/Improved monitoring on Mesosphere DC/OS platform to minimize downtime using datadog/prometheus.➥ Supported Tier 3 applications/infrastructure hosted on Mesosphere DC/OS platform and resolved major incidents meeting SLA targets.➥ Supported service consuming static speed limits and documented process updating AWS stack to patch service.➥ Decommissioned applications in different environments as required.➥ Provided training to Mumbai teams as we transitioned applications.

Built, tested, and supported IMW Sandbox systems running on Amazon Web Services for use by developers:➥ Implemented Python-based automated test framework and test suite, reducing manual execution time 92%.➥ Performed CRUD operations using RESTful / Websocket APIs and validated IMW services provided by automatically analyzing return codes and JSON structures in the body.➥ Created Python XMPP client emulating a device capable of automatically registering, affiliating to groups and verifying payload sent from REST messaging API, indicating TC passed or failed status. Customized SleekXMPP library, allowing device registration.➥ Partially deployed, configured IMW on Amazon Web Services and provisioned users on sandboxes.➥ Tested [location, presence, group management, messaging, affiliation and rega] services provided by IMW through REST/Websocket APIs on Sandboxes.Deployed on-premise IMW systems in support of test and customer activities:➥ Built on-prem IMW systems and configured them for testing, trouble shooting and demos.➥ Configured HP DL 380 G9 [Bios, RAID, firmware, esxi, IMW Installations].➥ Provided field technicians training on how to install/configure and upgrade the system.➥ Assisted System Integration Testing lab to debug/resolve system configuration issues.

Stressed Motorola Network Routers at maximum specifications and analyzed performance.Integrated 2 testbeds inherited from CA facility. Added conventional data to GGSN testbed and increased capacity from 40K to 48K data users. Reconfigured DD testbed by incorporating simplified network architecture across 2 zones.Integration:➥ Identified hardware and configuration changes required on testbeds to meet test coverage requirements.➥ Generated transport configurations using tool for configuring LMR network components and pushed them to equipment.➥ Configured HP DL 380 G8 [Bios, RAID, firmware, ESXi installation] servers and DAS.➥ Redesigned GGSN testbed to be Dynamic Site Resilient and Highly Available.Analysis:➥ Decomposed system requirements to generate loads.➥ Generated IXIA profiles to stress core exit routers to full capacity.➥ Developed GGSN call profiles to generate 3.6M mph using Catapult and Dragon tool maximizing load on ggsn/br routers.➥ Designed GGSN test strategy focusing on failure/recovery scenarios.➥ Decreased expenses $50K by redesigning backhaul with transport engineer and eliminating unnecessary testing by identifying non-reliance on fault-tolerant PDG testing from transport perspective.Performance Testing:➥ Performed kpi testing [memory, cpu utilization, and context activation times].➥ Executed longevity, delay and jitter analysis test cases.➥ Executed failure recovery test cases and utilized IXIA to verify audio packet loss met specifications.➥ Executed GGSN context activation ramp up, site resilience switchover and failure/recovery test cases.➥ First engineer in our group to embrace and write iTest automation scripts to interface with IXIA.➥ Executed regression test cases and validated Motorola Network Router EOS stability with sanity testing.➥ Collaborated with the team to utilize the various tools/processes to execute test cases.

Fulfilled system ownership responsibilities for Hawaii performance system throughout 7.15 release. Completed Next Generation Interoperability (NGI) and general performance / regression testing for 7.14 release. Performed site failure recovery TCs and validated results.➥ Integrated system on plan or ahead of schedule passing audits for all software load cycles.➥ Configured the Hawaii system per the M1 Megatest specifications and executed both M1 Megatest cases.

Acted as technical liaison between development and testing teams for ISGW. Implemented software development work for Inter RF Subsystem Interface (ISSI).➥ Made timely decisions on revolving lab issues in high-pressure environment, prioritizing needs and discovering root cause to quickly resolve defects and recover ISGW. ➥ Enabled system testing and improved customer experience while reducing backlog.➥ Resolved misconfigurations on subsystem components, leading to first calls in lab which allowed communication between disparate systems.➥ Earned Motorola Moment Award for outstanding ISGW support.➥ Implemented code for Configuration Manager Loader and Reliable Data Subagent tasks in ISSI Site Relay to configure box and to mediate fault and traps.

Resolved complex dispatch network issues worldwide efficiently to minimize customer impact and financial penalties.➥ Analyzed data, source code, and identified failures to a single process/task or network element.➥ Coordinated troubleshooting efforts across multiple teams driving issues to closure.➥ Developed data gathering and troubleshooting scripts to expedite system recovery➥ Monitored system’s health after software upgrades to verify system functionality.